Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

Joel made our birthday celebration at the Crowne Plaza Indianapolis Union Station so incredibly special! He found us a really amazing train car hotel room that was such a cool experience. He also helped us find great places nearby and educated us on the history of the hotel being remodeled from a train station. Joel's front desk hospitality made us feel so important and valued. We will for sure be back because of Joel!

Great experience, great location!

All the construction around

It’s a very cool and clean historic hotel. The old rail car hotel rooms look very interesting. I’ll be staying again so that I can stay at one. The daytime hotel staff was very inviting and friendly. Location of the hotel is absolutely perfect right downtown. I’m close to Lucas oil Stadium, and other venues. And lots of dining opportunities.

We had a problem with the air-conditioning in our room apparently according to the maintenance guy the people that stayed in at the night before had an issue. Our room stayed 75° all night long. The only viable option that they could give us was a box fan. We had three guests with two queen beds and the only option to move rooms was to a King room but they had no cots or pull outs available. Which is this whatever but the three times that we tried to talk to the front desk people on second shift we get hung up on three times. They really didn’t seem like they wanted to do anything. After paying 330 for one night not including valet parking I feel like they should’ve given me some type of discount. I paid for this hotel so that we could have a close spot to the venue we were at for a concert expecting to come back to a cool comfortable room that did not happen. Night Shift bar tender is very rude and condescending deny. Listen to my order. I ordered three cheeseburgers, plain just cheese, ketchup, mustard they all came with onion, tomato and lettuce and acted like I was a fat ass for ordering three hamburger meals for three people. I really hope that this was just the one off bad experience because I really did like the hotel and would like to stay again under different circumstances obviously.

The staff was very good and kind

The location with the renovation in the area is very very bad. Tha taxis can't make it to the entrance and I had to walk 10 minutes when I arrived and left. The rooms don't have any windows outside

Carmela was so kind & helpful! She made sure I knew everything I needed to know before I left the counter.

Weren’t able to use it

They canceled our entire reservation after we online checked in on Friday for two nights.

The property was conveniently located within walking Distance to Lucas Oil, which was the reason for our stay. Such a nice place, the history of it, the trains, all of it, was wonderful.

Parking, was rather slim to none. But parked in a parking garage literally right down the street.

Very clean rooms where very nice and comfortable

Staff was kinda rude when checking out the lady at the front desk wouldn't even let me talk. And there was a pool advertised on booking bit got there and no pool daughter was upset.

Everything

The construction work going on outside but that’s not their fault so not going to fault them for it.