Wyndham Rochester Downtown

Ok stay, but breakfast was not included. They wanted to charge $11 for a mediocre breakfast buffet. Broken elevator,long wait times etc. one room had a towel over the smoke alarm. I would not recommend.

I enjoyed myself at the hotel,it was very clean and quiet,and I would recommend my friends to come and stay

We had stayed at this property previously and were happy to see the upgrades! The only disappointment was breakfast. We needed to leave town fairly early so we wanted to get breakfast immediately when it opened at 6 AM. We went for breakfast about 610 and no one was to be found. Waited around about five or 10 minutes and still no one around to attend to us for breakfast so eventually left and just went for fast food. A little disappointing.

It’s a little run down. One of the two elevators wasn’t working, but the one that did work was super fast. Some places look like they’re falling apart (ceiling tiles in the bathroom, for example), but the rest of the room and amenities were super. The bathroom was clean, the room was clean, the beds were clean and comfy. So if you can get past seeing things that aren’t pristine, this place is comfortable and at a great price! I do want to take a moment to brag about Mark (and the cook, never got his name) in restaurant. We decided to eat dinner in on our final night and they bent over backwards for us. (Thanks, Mark!!). The cook even made something for me that wasn’t listed on the menu, and it was outstanding. So don’t write off the prospect of eating in the restaurant down in the lobby. There was a little mix up with billing (essentially, their “system” billed us twice), but after talking with the manager on duty, he sorted it all out and by the time we checked out the issue was resolved. Thankful for management that went above and beyond to tackle this for us. Overall, we had a great time in Rochester (son had an audition at Eastman) and the proximity to everything was convenient.

So I booked this room because of the Wyndham name. I didn’t know til I got here that it’s actually a holiday inn, they recently changed the name, not the amenities. The water in the room didn’t get hot, it hardly managed like warm. The toilet didn’t flush and we actually ended up having to use the garbage can to fill it with water to flush the toilet. Yes we could’ve complained but it was a one night stay and we discovered this around midnight after returning from the event we were in town for. No vending machines on the floors or even downstairs. They advertise a bar but at 10pm on a Friday night it was closed. The parking lot was covered in ice and my car slid all over the place trying to park between support pillars. Overall I wouldn’t stay here again at a tenth of the price let alone what I paid. I can’t say anything bad about the staff but the actual room and amenities were terrible. Look elsewhere

The property was being transitioned from a Holiday Inn to Wyndham property. Housekeeping did not come once during our stay, and our room did not have any soap – hand or body. The bathrooms were dirty, and there were no USB plugs to charge phones or medical equipment. The only good things are that the beds were comfortable and the front desk staff was very friendly.

the location was good. the Desk person Bella was fantastic and very helpful@

The sheets were dirty and the noise next door was terrible. It didn’t meet the holiday inn quality.

When arriving could not even tell where driveway started, plowing could have bern better

The staff was so unprofessional. I walked in to check in and they’re blaring rap music. I had no idea who the receptionist was as he was standing on the other side of the counter singing and dancing. I requested late check out. Verified it at check in and received a PHONE CALL at 10am as a “reminder that check out is at 11” when I stated I had late check out the lady on the phone said “and who verified that” when I said the person who checked me in she demanded I describe them so she could contact them and reprimand them. The place was dirty. Room signs broken off and all over the floor.