Wyndham Rochester Downtown

The receptionist was rude. Was in town to attend my son’s graduation, and requested a late checkout, after paying extra for this during room reservation online. She did not want to listen to my request, said the property was under new management and the website was not integrated with the new owners.

Expedia should have a flag when a property is undergoing renovations. Pretty sure the place was completely empty on a Tuesday. A/c had a note that it wasn’t available but instructions to use the fan. Didn’t receive any paperwork at check in and out confirming pricing which felt odd. 5$ parking fee that I wasn’t told about until checkout when I asked for a receipt so I found this out by mistake. Comfortable king bed. Shower was just warm enough. Good location. Good price.

One maintenance staff member was extremely helpful. Multiple issues with room including unflushed toilet, garbage under bed, odor in room, toilet paper holder fixture extremely loose, sink won't drain. Entry door from parking area to lobby wouldn't open. I couldn't find a way to force it open. Staff member had to force it open.

Upon checking in . The staff failed to mention the ac unit in the building and all the rooms were not working. Yesterday was 80 degrees and it felt like 90 in the room. I had to call the front staff 3 times about it and nothing. Was told the last time to open a window which the maintenance can to the room hours later to unbolt the window so that I can get a little air. If I knew the situation I would have never stayed

The staff is very nice and helpful . but hotal was very dirty and noise

Not a good experience. The television, the coffee maker, and most the lamps didn't work. There were ants in the bathroom and the toilet seat was not properly secured. Very noisy hotel.

There was fighting at 3 o’clock in the morning I was up all night. They were very loud.

Bed was amazing. Blackout curtains were great. Large sized room. Shower was lukewarm and toilet did not flush.

Staff was awesome, building was undergoing renovations.

The front desk was very unfriendly and the place was creepy. It is huge but feels very empty. Lots of reviews showed mice in the rooms, which we didn't see until after we booked it so we didn't end up staying. Stay clear of this place. Go to the Courtyard Marriott instead.