Wyndham Rochester Downtown

the elevator was down so we had to use the service elevator which was ghetto AF then the staff was very unprofessional with loose cigarettes all over the place on the front desk and throwing trash at the security guard while i was standing there waiting for service. The front doors would only work sometimes and you'd have to push them open by hand. the room wasn't very clean either. would not stay here again.

It was not stated that main elevator was inoperable. The service elevator disgusting. No working ice machine on my floor. Otherwise personnel were friendly.

I like everything the staff was very friendly the front desk was nice the room attendant was very polite and the breakfast staffs were friendly place was very clean,the room was clean bed was very comfortable the landscaping was very beautiful security team was very helpful love every moment of my stay I will be booking again very happy people working at this property. Thanks everyone for making my trip so special.

The night crew is terrible!! Due to a long drive in check in was late. Upon arrival, I'm greeted with the sight of the staff sitting on the desk and hanging out in the lobby. Now, I'm notified that the guest elevator is broken, but I can use to the staff elevator. This elevator looks like The Tower of Terror Elevator at Disney. So now I'm left to climb 6 flights with my younger siblings and all of our belongings @ 2am. Now I have arrived @ the room and guess what...Yep you got it, it's dirty. Hair and soap in the shower, dirty linens ( on a made bed mind you). When asked about switching was told no availability, but will send someone to clean the room. Ok so let's fast forward to 8am next day, no one has cleaned this room. I just drove 12 hrs and couldn't sleep nor wash my body!!! Talked to manager, which was very apologetic and surprised at my experience. Was reassured he was sending someone right away. So now it's 12 noon, my siblings and I have things to do, but remember no one was able to cleanse themselves. So long story short, lol, my siblings ended up staying somewhere else because I wasn't going to have them in this dirty room for a week.

First room didn't have AC, got moved to 2nd room which was occupied and we had an award situation, third room didn't have a power cable for the tv

Elevator broken, ceiling developed leak, no maintenance provided

This is not renovated…yet. It is currently pretty tacky, with musty rooms, closed amenities, rodents, and non-working elevators(!) Avoid this if you have ANY other options until they actually do renovate it. The location in downtown is good, but the hotel is really a mess. Ugh.

The staff were SUPERB. Friendly and helpful and everything you could want. The main elevators were out, so you have to use the freight ones, which feel a little sketch.

The hotel's elevators are broken, which apparently is a constant thing. They never really explained this at check-in, but told me to follow the signs to the elevators, which are in a back office area. That one is for laundry and garbage and the door didn't close, so I only took it once. The room was 65 degrees and it took about 12 hours for the heat to really kick in. The heater is blown-hot-air type of thing on the upper wall, so imagine a high pitch whine all night long blowing around air. There was no hair dryer and the room phone didn't work so I couldn't call for one. I tried taking the stairs only to get off at the second floor because the stairs didn't go all the way to the first. I found myself in the middle of an MMA event being held at the hotel that night, complete with people warming up right in front of me and a giant cage with competitors fighting in the main ballroom. Wyndham wouldn't refund my money for this stay, but instead invited me to join their members program. It is a terrible hotel and you should avoid it as much as possible.

Wonderful service