Wyndham Rochester Downtown

Everything was great.

The manager was extremely helpful and demonstrated a thorough knowledge of the establishment. They were also very accommodating to my situation.

Greatblocation and view! Spacious rooms. The staff

Was promised a refund on my second night because I had to leave early due to an emergency. Nope the managers word cannot be taken truthfully

I was very unhappy and unimpressed with this Wyndham. We tried to meet with the manager for a discount 3 different times. Once was when we checked in. He was nowhere to be found. His front desk people were calling him and could not find him. We went back the next morning. Again, the manager was nowhere to be found. We tried before leaving for the afternoon and again, no one could locate the manager. When he got back late evening, a manager was available. We did not receive the discount. We asked for help with our bags and no one could help us. They provided an office cart (not a luggage cart) for me to navigate and fill and take to my room. The elevators were out and we have to use the service elevators. We trapsed through the offices and heard an employee yelling at their manager on the first night. It was also very warm in the lobby, the offices and the service area. Our room a/c wasn't working properly & the engineer was unavailable for our entire stay to fix ours (and other customers). The room was clean. Most of the staff were helpful and courteous. One staff entered the lobby cussing & upset and yelling. I would not recommend this hotel to anyone. It looked unkempt throughout and run down. It is not a Wyndham standard, especially for the price. We spoke to other customers and they were very unhappy and were going to make calls to complain once they were home. For a $300/night hotel stay, this was not up to par at all. If I could have left, I would have.

The hotel was very old … The elevators were not working none of them. My toilet wasn’t working. None of the ice machines were working on none of the floors we had to take the service elevator upstairs. I was on the fifth floor, and my mother was on the sixth floor by the ice machine on the sixth floor, they had an army of ants crawling all over the place. I was very dissatisfied and displeased. They said we would get free breakfast and they charge for the breakfast. I would never come back to this place ever again and I would really want a full refund because we only stayed one night but it was not good at all. I went there because my son was graduating from college. This was a very terrible experience for me my daughters and my mother.

Elevators not working so had to use service elevator. Not a typical Wyndham. Charged Wyndham pricing but expected something a bit nicer for this price

Elevators were down room was on the 6th floor. No ice available on floors. Room smelled like sour milk. Left the first chance I could get.

Had to pay for patking

It