Wyndham Rochester Downtown

Our check in was great. After that, it was downhill. One elevator was broken, no ice machines worked, our sink was closed causing the water to fill the sink, the coffee maker did not work....when i reported the issues to the desk, they looked at me with a blank stare. I thought the wyndam would do better than this.

Best place and clean

good location and friendly staff

DO NOT STAY HERE! I wish I had read the reviews. I was going to be in town for only one night for a show and the price was great (I now know why) so I figured “why not.” When I arrived and came up to the front door I saw that the front area had not be swept or hosed off in some time - the windows had not been cleaned in ages (and later - after I checked in - I noticed a rat trap by the door). The lobby was deserted, except for the one lone attendant. The parking lot was pretty much empty, as were most of the rooms. There were a few people with small children and I got the feeling they were “transients.” I saw a couple of these folks at the free breakfast (bagels, etc.) with their kids running around making ruckus. I will say the coffee was quite good. The building is large and to walk all around from one end to the other is quite a hike – and there are only 2 elevators, one of which worked. At one point I saw a questionable character in the hallway talking on his phone – loudly. Insofar as the room is concerned, the bathtub was not clean and when I took a shower the water did not drain and was up to my ankles.Finally, although the hotel is non-smoking but my room had the odor of cigarettes. There as a coffee machine but no coffee. The refrigerator freezer was solid ice and did not keep things cold. I have stayed at a lot of flea bag motels (sometimes you expect this with a motel) but this was absolutely the worst hotel I have ever stayed in. Again, DO NOT STAY HERE!

The stay started with the hotel manager telling us the room we reserved “didn’t exist”. After a large argument at the front desk he finally gave us a room with enough beds for the people we had. Next, we learned on day two that housekeeping only comes “every 3-5 days”. Nice. Guess we will hold onto our moist towels. The AC didn’t work. The carpet was “moist”. The complimentary breakfast was bad breads and coffee. One elevator wasn’t working. The one that was working was on its last leg. Everything was dirty. The protected parking lot had no security (just disheveled security booths and gates). There was a full rap concert in the second floor ballroom on our second night, shaking the hotel. The delivery pizza place across the street was great, and the fireworks from the baseball game were nice out the window. Don’t stay here.

Everyone was nice and things worked out wonderfully!

passenger elevators not working first day there. no ice machines working. staff friendly. bar and what you might call a restaurant open from six to nine. never saw a cook there or anybody having dinner. needs work.

The staff was great. Very nice and helpful. The room was pretty clean but overall, it’s in need of some cosmetic care. The TV was hard to figure out; I couldn’t get the volume up high enough to hear. Nice to have a refrigerator. Weird that there are no ice machines on the floors. The front desk clerk had to get it on the second floor. One elevator was broken. The place just felt kind of old and run down a bit. The complimentary breakfast was nice. Parking was convenient. Price is too high. First World problems, really. Mostly, it was fine.

You had to use the service elevator, which required going through a windy, dingy hallway. Elevator worked by had some peculairities--e.g., had to hit the up button, whether you or going up or down. There is 24 hour security on site, I didnt see any sign of potential trouble, but that did make me wonder. The cook was super friendly, and loved to answer questions about the history of Rochester, recommended places to eat (for greasy spoon, learn about a Rochester classic, the garbage plate!), and was extremely pleasant. he even told me about the Rochester Royals, who won an NBA championship in the 1940s. Great attitude and really helped close out my stay with a pleasant conversation. There is a continental breakfast.

Room smell No ac No clean bed pillow case