Wyndham Rochester Downtown

Kudos to the night Front desk clerk Santos. The thermostat was not working properly and he came to the room. He tried to adjust the temperature but was unable. Impressed with his eagerness to make our experience a positive one.

Hotel is under renovation but staff was great. Rooms were quiet and comfortable and clean.

Great stay. Beautiful views from my room..

The staff were very nice and helpful. There was 24 hour security in the lobby. There were two elevators, one was broken. The internet did not work at all and did not have a password. The phone in the room was not connected. The ice machines did not work. The locks on the door seemed flimsy. Did not feel safe.

No hot water, couldn’t enjoy at room . No hair dryer but staff was very friendly and nice

Sink plugged

They were very accommodating

The Wyndham on Stat St. in Rochester is not in great shape, and doesn't feel hospitable in the least. There was a good deal of signage asking to be 'patient with the progress' in their fixing things up. It appears more like neglect and general disrepair. Staff were super sweet and nice, but everything else was totally off. Only saw one other set of guests in the 24 hours we spent there. Def not going back there.

There was a mouse running around in my bathroom when I woke up to use it in the middle of the night. The light and headboard looked like they had been scratched by a large animal. I checked in online with a deposit and they asked for another check in and deposit when I arrived.

I was here the 43rd Flower City Fellowship Convention...all your staff was helpful and very friendly ...you did a great job handling all the people