Country Inn & Suites by Radisson, Benton Harbor-St. Joseph, MI

This property is run down and needs a complete renovation. The first room they put us in felt like a storage room and had a broken bed, dirty hand prints on the bathroom door, and was just generally run down. They were sold out (the whole area was sold out) so we had to make that room work for one night. The second room was technically better, but still had really stained carpet and something rusty colored all over the curtains. Employees were friendly but overall our stay was really disappointing.

Don’t book this hotel.

Towels very dirty. Towels left in corner of bathroom. Leftovers in microwave floor stained in stairwell. Very hot in breakfast area .

A lot of things didn’t wprk

Gave us an occupied room, asked us to check out early, dirty pool and outside area.

Nothing. I had a reservation with Expedia and showed up and NO room on July 4 weekend.

It was an okay stay. The hotel and room were decent overall but it could use some major updates. It just doesn’t appear to be well taken care of or not much care goes into making sure it looks nice for guests. The bathroom door was in super rough shape, the phone and one lamp were missing buttons and unusable. The top blanket when we got there had a large orange stain on it and I had to ask for a new one. They send you a text when you check in and say you can ask for what you need through the number but they didn’t respond when we asked for more pillows and towels.

I would not recommend this place to my worst enemy! Dirty, no “free breakfast” as stated. Rooms are dirty. Bugs in the room. This experience was the worst for my family and I.

T was nothing like the website on Expedia no queen beds in the rooms all full size The breakfast was horrible ...they dont even clean the rooms I will never stay here again And Expedia you need to update your photos

Property is in disrepair. Water stains on every ceiling from the lobby to the room. Elevator was dirty and had tile and trim that were loose. Our room had peeling wall paper that at some areas was reattached with staples. Tile around the tub was loose and no longer attached to the wall. Moldy caulk in the shower. Holes in the walls bathroom door had a hole punch in it and did not close at all. Floor was spongy and had large areas of unevenness. Floor outlet was broken and not sealed which exposed the wiring and would be dangerous if a toddler was crawling around the room. Over all condition of the hotel was leaking in the very basic maintenance. And repairs that were done were not done by anyone trained in the trades. I am a residential construction superintendent and I don’t expect anything close to perfection, but this was a level of not caring I could not ignore or stay at. We left after one night and would not have stayed the one night if it was not forth of July night and everything else was booked in the area.