Country Inn & Suites by Radisson, Benton Harbor-St. Joseph, MI

Room advertised two double beds. These were twin plus mattresses. No coffee maker in room. Stains on carpet. Bathroom faucet sprayed water all over the counter when turned on. Shower head could not be adjusted. Body was dispenser was empty. Not enough towels for 4 people and no bath mar. When extra bedding and towels were requested, we were told we would have to wait until people checked out. Staff was rude and appeared to be put out when we made requests.

The main entrance and elevators are not clean. The phone was broken and with no service. The hairdryer didn’t work, some towels had stains on them. The bed and bathroom seemed clean. Breakfast was good. Staff was nice.

First off, payed for a suite with a pull out couch. No couch, none of the suits had couches. Had to go to Walmart and buy blow up bed. Cob webs in corners. Walpaper peeling off, base boards peeling away from wall. Didnt see any bugs thank goodness. Fridge not very cold. Bed was pretty good and pillows ok. Only 1 towel in bathroom, no shampoo in shower, bottle empty. Breakfast provided, was ok. Better than nothing. But ran out quickly. Hotel busy for holiday weekend. They weren't prepared. Probably wouldn't stay here again. Smelled like weed everywhere.

Curtains in room need maintenance. The light blocking one had significant holes.

It need a complete over hauling. People were very nice.

Dont go

I would not stay here again. Breakfast is a complete joke. Unless you want white, wheat or bagel, cornflakes, a waffle, or some nasty sausage links. It’s tor you. We had a roo With a pull out couch that didn’t even have a mattress. So we go ask for one and this is what they bring us. A poop/ urine states mattress, when we confronted them, they said we would get a brand new one. They literally brought us the EXACT same stained mattress, just put over pillow cover over the back so we could not see it. We literally threw it the hall and it stayed there our whole 4 days. No one even picked it up. Disgusting. Never again.

My first disappointment started at check-in when the hotel clerk had to see if room had been cleaned. This was after 4pm in the afternoon and rooms were still dirty. I asked if the room was an accessable as I requested.only to be told that no its not accessible and they have no accessible rooms available, they are full. I was then told that if I book through a third party site I am not guaranteed the room I requested. Anyway, went to room, it was pretty clean and looked as if it had been updated. Then hotel housekepers were friendly however I had to track down housekeeping to get fresh towels, toiletpaper and to change the overflowing trash. Our room was cleaned 1 time during our 6 day stay. Our was trash was overflowing. Now lets add the fact that because I booked thru a 3rd party my handicapped Mother could not use the shower because she cannot get into a regular bathtub. Luckily we brought extra supplies and we are use to adapting to not so ideal conditions we made it work. However our vacation was not so much of a vacation because of the extra things we had to do. The floor tiles in the bathroom were loose and cracked. The plus side, the hotel is close restaurants and shopping like Walmart and Meijer if you need snacks or in our case extra supplies. Their was road construction however, it was easy to navigate and we heard no noise from the construction in our room. The staff was very friendly but clearly short handed or over worked.

Went with the family and they were over booked.

Never again