Crowne Plaza Reading

Pleasant staff, good facilities but right next to a very busy road and a good night's sleep is impossible.

Unfortunately the hotel is looking very tired, staying near Christmas lots of noise from other people staying at 2am shouting etc.

It was a quick overnight stay, but the place was easy to find, easy to park at and check-in was easy. Staff were friendly and helpful.

Harry on the front desk as well of the rest of the staff are always lovely and a true asset to the company. Will always return due to the amazing customer service

Staff were fantastic in all areas and it’s the team who make this hotel work so well. Thanks all

If you want to eat your breakfast in peace, make sure there isn't a conference taking place during your stay. Sat down to eat breakfast, and over 100 people attending a conference at the crown Plaza overtook the restaurant, standing in groups, greeting and chatting to one another, surrounding our breakfast table, making it very unpleasant and hard to get to the breakfast items with all those people surrounding you. Overtaking the coffee machine taking food off the breakfast, even putting their mugs on our table and taking our sugar lumps off our table. There should be a seperate area for conference goers to get their coffee, not the restaurant area where guests are trying to enjoy their breakfast. I raised my unhappiness with a member of staff, and they tried to move them out of the way, to one end of the room, but they took no notice and continued milling around the breakfast tables. I also told reception staff at check out that our whole breakfast experience had totally ruined our stay and it's not a nice experience trying to eat your breakfast with all that chaos surrounding you, and I was told the conference attendees were allowed to use the coffee machine!

Travel back to the 1990’s! Tired, run down and scruffy. This hotel is in major need of a refurb in guest areas and rooms. More best western than Crowne Plaza. They’ve had some serious mileage from their rooms! Five star perhaps three decades ago when the rooms were last updated.

All good

Great place to stay

It's bit dated, but still comfortable and clean. Shower was good, but plug didn't work (had to keep it open with a toe to drain water). Coffee at breakfast is barely drinkable, but the omelettes were good, as well as pastries.