Crowne Plaza Reading

Our room was very clean with some nice surprises we weren't expecting. I only gave four stars because we weren't able to use the jacuzzi and steam room which were out of order. Overall, a great experience with professional and pleasant staff.

No jacuzzi

It was our 1st Anniversary celebration we booked this hotel to be able to use all facilities such as Jacuzzi, etc. the room I booked was meant to be with a river view. When we arrived we been told that Jacuzzi is out of order and also when we arrive in our room we find out the room we been put in have no view on river, the stuff was not helpful to sort it out. We was will to pay extra for upgraded room but hotel staff refused as we used klarna to pay for our stay.

Excellent place to stay.

I recently arrived for just a one night businesss stopover at Reading and selected Crowne Plaza as a known brand though I hadn’t previously stayed. At check in, staff were pleasant though the hotel looked a little run down and one of the main lifts was out of service. Up to my room and the corridor area was clearly past due for renovation, old and frankly a little grubby. Entering my room and I was disgusted at what was waiting - room clearly not cleaned / made up. Not sure what the previous occupant had used it for but bedding everywhere, toilet roll on the bed and toilet paper all over the room with blood over the white sheets. Bathroom also a mess. Straight back to reception to huge apologies, tokens for drinks and a long wait for another room. Mid Jan and this room was freezing cold and heating didn’t work. Eventually fixed by maintenance so sat for an hr in my coat while the room slowly warmed up. Room service food was limited so had a very average dinner while waiting for some heat. No further apology at checkout - I have discussed with colleagues and my entire team will not now use Crowne Plaza when in Reading - worst hotel experience I can remember. What happened to the Crowne Plaza brand standards?

Nice place

First time at this hotel near Reading. Everything was good as expected from the cost and reputation. Unfortunately a few minor issues affected our stay but we would definitely return. The lifts were not working properly for our two day stay which would have been an issue for those with mobility constraints. We had a very noisy couple next door so we had to move rooms The move was OK. The birds are very active in the car park and left many car owners with cleaning bills. On the positive side, desk staff were very friendly and helpful, breakfast was excellent though no bagels. Room was spacious warm and bed was very comfortable. We will return again soon

Great Hotel friendly staff. Good food

We did not have the best experience at this hotel. Firstly the flush on the toilet broke at 11pm and when we went to reception to report this, they informed us that it would be the following day that this would be repaired, so during the night we had to come and use the facilities in the main reception. Also at breakfast, there was copious amounts of soil and dirt in the mushrooms, when we reported this to reception, they told us that we should have shown them and there is nothing they can do for us. The next day when going for breakfast, we were told by the waiting staff to sit at one of the tables that had all of the previous people's plates and food on and they told us that someone will clear this after we had had our breakfast which is totally unacceptable. The tables should be cleaned before we sit at them and this is poor customer service. We were also informed that there were no towels at the spa and we had to go up and get our bath towels from the room and use these. When we raised these concerns at checkout, the general manager said he cannot do anything about this as we booked through hotels.com and we need to contact you directly..

Simply wonderful!!!. Spa is out of this world. Fantastic staff with great customer service. Hotel environment is beautiful. Just