Extended Stay America Suites - Phoenix - Chandler - E Chandler Blvd

Good hotel

Always a great place to stay. Its conveniently located from everything we need.

I reserved this for my brother who needed a pool for hyrdrotherapy. When we checked him in they said their pool had been sealed over. He also needed a workstation but the first room they gave him had none - even though the pictures of that room showed that it did. But they did move him pretty quickly to another room. But after the first night there were cockroaches and not just in his room, As he went to the front desk to let them know the person in the room next door was on their way to say the same thing. They both left. We got a partial refund and were only charged for the nigth he stayed. Stay away!

FrI’m my counter staff was friendly but not helpful. Phone in room didn’t work. There was no remote for the TV, had to go to front office to be given a remote that we were told may or may not work and ended up programming it ourselves. Pullout sofa bed was full of crumbs. Requested extra pillow for pullout and was told limit of 4 pillows per room although we had three beds and four people. No ice machine. Fridge never cooled off. No parking-had to park several buildings away.

We stayed there for three nights. They do not offer room service, but they will change your towels out after 3 PM. No pool, minimal continual breakfast. Front desk people were nice.

Drive entrance hard to find. Better coffee creamer.

Area of town as okay,

There was no parking besides all the way around both buildings, when asked for new towels I was refused as I was told I cannot get new ones as I wasn't staying long enough, or told to extend my stay to get clean towels? At the point of check in my reservation was cancelled without my knowledge so I had to rebook in person which only delayed my check in time. Also beds were not to comfortable as the middles would cave in making it hard to sleep right.

It was in the perfect location for our needs the entire weekend. Staff was cool

It was falling apart. The shower was a hazard for sure almost hurt ourselves real bad because the shower floor had no non- slip stuff on it and the water pressure was super low and the temperature kind of did it's own thing. The room served it's purpose for sure but I probably won't go back.