Extended Stay America Suites - Phoenix - Chandler - E Chandler Blvd

The convenience

Didn’t have anything I didn’t like

Location

Bath tub was dirty

Got in late. Didn't spend much time in the room. It was a comfortable place to crash after a long day.

Upon check-in I was told I was very lucky that my room was not given away to another guest. I did not consider my confirmed reservation to be luck. The one staff member on duty was clearly frazzled and frustrated. I did get a room and it seemed others did not, reservation or not. The lack of courtesy wasn’t worth the low price.

The only thing I liked about this place was the location. I was close to the restaurant we were meeting other family members for dinner.

First of all, I was not expecting a dump!!! You get what u pay for. The price was reasonable. The location made it time consuming to turn right to get off the property each time. No pools,no extra amenities .The breakfast was very little to choose from. So we went across the street to Cracker Barre for a decent breakfast. The room was very depressing and noisy people all around us. I will never go to this location again.

Close to highway and casino

When I was checking in they were threatening to call police on a previous guest. I was immediately on high alert first they over charged me for my stay they charged my deposit included in my stay not separate as other places do. The place has shady people staying there my room smelled bad and had burn marks and ripped rugs and tears in curtains and they were charging 170.00 a night definitely not worth it. After I checked out 2 weeks went by they refused to send me my deposit I called they said found ashes in my room. I don't smoke I have asthma and every hotel I stayed after has returned my deposit they have scam system! Stay away. I fought with my bank. I will never stay here again I visit Phoenix often. Places like this rip you off cause they can only get drug addicts and low life's so when they get decent people they treat them poorly. STAY Away!

This place is, like, totally average, nothing fancy. It's fine for a quick overnight stay, not somewhere I'd spend my vacation. The biggest downside? Some folks were being super loud at night, sounded like a real argument. The rooms are okay, pretty standard stuff. Honestly, it's just a place to crash, not a destination.

The location was very good

No breakfast! Muffins were promised but stayed a week and never saw one. Coffee pot promised in the room. Had to go get one but had no coffee for it. Staff was not friendly or helpful. Asked for late check out and was promised, however, left and came back and they had locked us out of our room.

We arrived at 5:30 in the evening. The front desk went to clean the room and left us standing there for 20 mins.