Extended Stay America Suites - Phoenix - Midtown

I would not recommend this hotel to anyone! We left 5 minutes after we arrived the room was filthy and the mattresses were stained.

The people who stay.

The room was filthy! There were animal urine stains, carpet stains, the room smelled like cigarettes, and it was absolutely impossible for us to feel even slightly okay to put our luggage in the room, just to name a few of the inconveniences. We asked for an immediate refund. The staff was very responsive and helpful in accommodating our request.

We stayed at the Extended Stay Phoenix Midtown for one night and then moved to a much nicer hotel. This was the worse experience I have ever had at a hotel. It was dirty, had a strong odor of pet urine, stains on the carpet, drunk or high people pretty much all over the place, the bathroom door had been kicked in and was missing a knob. It was nasty and the staff did not care.

nothing i filed a complaint and still have not gotten ANY response

it was dirty the carpets were stained so we’re my sheet the peep hole was broken and there was homeless all outside i emailed photos of everything already. i also booked a double bed room and because they overbooked i had to get a queen bed which for 3 people stay was not enough were checked out a few hours later didn’t even stay a whole night.

Was being remodeled upstairs. Room was so old with shelves falling off the walls, lamps did not work, damage in bathroom walls, fire alarm went off at 6pm and had to go outside for awhile with my grandchild. The next morning no breakfast to go bags were available as stated in reservation. Police were outside arresting someone at the front door. Will NEVER book this hotel again.

The property was being renovated

Not one bit impressed with this place. It is filthy, it stinks.