Outbound Sedona

we enjoyed our stay

The rooms were disappointing, but the front desk are nice, the lobby restaurant are beautiful. The 1st room the sheets were dirty the room was dark and there was not a mattress cover for bed bugs. But to credit the staff they changed our room very promptly. That room was clean and lighting much better. The front desk staff did tell me the hotel will under go a remodel at end of May.

Beautiful location, the grounds are amazing, and the view is spectacular. We dined in the restaurant and the food was delicious and the portions were substantial. The staff was very helpful and friendly.

We didn't get to stay longer and utilize the spa facilities.

Location with green space for kids to run around and view is nice. Restaurant and lobby were good.

Rooms seemed like they need some work. Shower was not good, shower head needs to be replaced. Doors out to patio are old and screen door had a hole and needed to be replaced. Just was expecting the room and hotel overall to be a little nicer based off website photos. I wish the pool had a view than being just in the middle of all the buildings.

Great spot for a quiet retreat in Sedona. The rooms were a little dated but spacious. We enjoyed the spa facilities!

Beautiful peaceful sourriundings, beautiful views from room to garden. William from reception is marvelous.

To my surprise, the hotel advertises itself, with a complete Spa (facial, haircoloring,manicures, massages, wraps, scrubs)which they do not have. They only have massages. And when said to one of the managers, when checking inn, that the spa and garden were the main reasons I booked this hotel...she said, well you can just go and book another hotel. Some in reception are not helpful, or to get fix something in your room(have to wait 5 hours to come, you can't leave, because the glass door to terrace, won't close. And when finally is fix, it's done wrong and they have to come back again. Some housekeeper keep banging your neighbors door, they wake you up, even on weekends. For 3 concecutive Sundays was woke up at 8.30am The restaurant has high prices, for what they offer. One waiter, when paying, choose himself the tip.

We booked our stay for one night in March 2025. The photos on the Hotels.com website sold us on staying here even though it was at the higher price of $360/night. The room that we were given (411) was in a building that resembled a Motel. It seemed like an old motel that was renovated 20 years ago. Besides the new mattresses (which were great), all else was dated. The A/C was noisy, the light switch covers were cracked. The handle on the shower fixture was barely hanging on and we managed to get the water on by a miracle. The hair dryer was sparking with a burnt smell so we stopped using it. These items were brought to the attention of the staff, and they were apologetic and notified me that the hotel was going to be closed in 2 months for a full refurbishment. The price that we paid now was not worth it. Maybe after it is refurbished, $360 a night may make more sense.

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