Extended Stay America Suites Indianapolis Northwest I465

The room was large and very clean. Because I have some physical limitations, I was extremely pleased to see that there were more "grab bars" in the bathroom than usual. All of the staff that I met were both friendly and helpful. Kudos to the night manager--who ALWAYS appeared to be on duty--and who, with a smile on her face, never seemed to be irritated when asked to "re-code" my key because I couldn't keep from slipping my room key into the same pocket in which I carried my billfold . . . which has a magnet in it. (Apparently codes and magnets do not play well together.) I had never stayed at this particular motel, but should I need return to Indianapolis, I'd gladly book a room here.

My toilet overflowed and I had to clean it up and I was not a happy camper and as a smoker I feel that they should have designated spaces for those of us that smoke. Outside of that the staff and area around the property was nice.

Comfortable beds and a good place to rest.

The sink didn't work as the water won't drain. It would be nice if someone checked the condition before.

Very basic breakfast—coffee and a muffin—-

this hotel would be good for a short visit if you are on a budget——-we had an issue with guests being very load in the hallways at 300AM——-

neatness

Obsoleteness

Nothing

No room keys. Couldn’t get in my room for over an hour and never got a key

Nothing. IThe cancel my reservation and they did not reimburse me. Very unprofessional and shady reception desk person. I would recommend Booking to check this alliance.

All

I like how the rooms were spacious. I didn't know until I got there that it had a dishwasher, oven, refrigerator, and a microwave. Wish the pool was open but it’s still early May. Parking was easy.

This property is falling apart the room smell like cigarettes, and the furniture and cabinets in the kitchen and the living room and the bedroom are falling apart and warped. The bathroom was disgusting. The tub has chipped paint and chipped glaze it cut my foot. They will give you a foot mat at the front desk, but that means they’re admitting that the bathroom is unacceptable and that the tub is disgusting. They have terrible customer service. They don’t care about your complaints and they stand there and lie in your face and say that they’re going to move to another room and then don’t even bother calling you all day to move you to that new room and then someone else will tell you that you never should’ve been told that you were gonna be moved to a room. Even though you just checked into the hotel, you’re not considered important. They only care about other people that may need to check in that day, even though you were put in a disgusting nasty room. They did not give me enough toilet paper in the bathroom and they charge you a deposit that will never be returned. It’s $100 per room. The phones in the rooms do not work appropriately and the cords are broken so they keep popping out of the receiver every time you pick it up. They say on their profile that they give breakfast but they do not. It is just coffee and it ends at 9:30. They might give you one bagel, but it is not a sufficient breakfast.

Check in gave no info on breakfast or WiFi. Lots of noise from other guests.