Extended Stay America Suites - Raleigh - RTP - 4919 Miami Blvd

Room was clean, pool was great. Staff were very nice. Definitely would stay again. Stools or something would have been Great at the Bar so you could eat there rather than on the furniture. Maintenance within the room is needed. Shower Curtain Rod appeared it had been ripped out of the wall an rehung, the holes from previous times were there. Wish the Room had a Smart TV or the Option to have your Streaming Sites, and Remote worked sometimes. Overall was a pleasant stay with the kids.

I like it had breakfast and a pool.

I liked the location and parking was easy

The floors were gross every where and my room was gross couch was ripped was just not what I expected

The staff was friendly, but our room was filthy. It was a very late, or I would have asked for a different room. Floors were obviously not swept or mopped, spilled gunk, dirt and debris and literal nail clippings everywhere. Hairs all over the tub and sink. The bathroom walls looked like they had old pee spots running down them. The beds were made, but the sheets smelled like fish. Sofa bed was filthy with spilled food after taking off the pillows I wouldn't let my child sleep on it. No bugs though, so that's a blessing, and the only reason I didn't go back down at 1:30am and request a new room.

The clerk, Gia, explained I would need to cancel through Expedia. After several attempts of calling, they were not able to grant me a refund for a room that I did not stay in. The clerk lied and stated my card was never charged and that no one called while I stood there and told her my card was charged and I heard the phone ringing. I would like to report this clerk. There was trash in the hallways as well, which gave me an unpleasant feeling. If I could give it zero Stars, I would.

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Terrible staff, disrespectful and rude. Property smells.