Extended Stay America Suites Austin North Central

Worst Hotel I have ever stayed at. Parking lot had trash, lobby was dirty and staff not very interested. 3 people in line and one staff left for the day as I was checking in. The Staff lady who was left had only just started a few weeks ago and did not know how to check the person in who was in front of me. She tried her best. Got me checked in and said I had to leave my ID with her and go check out the room. 1st Room smelled of smoke so I went back and got another room. After getting in the room, noticed no dishes or silverware. TV did not work, Remote was for a different brand of TV. Plugged in the TV and went to the lobby and she had to call someone to tell her where the remotes were. I had to change battery since it had a screw and she had no screwdriver. Went back to the room, and tried to shower after a long drive. Ceiling in bathroom had black mold all over the ceiling, door to the bathroom had gotten wet from some previous guest due to the shower curtain was not long enough to block the water and so had caused the door to get wet. Door had swollen and now was too tight to close easily since it was rubbing on the floor. Exhaust fan was so covered in dirt that it barely ran. Water was luke warm and no pressure - could not easily wash the shampoo out of my head. Bed had one very thin white cover and sheet and squeaked with any slight movement. Room was very well used (moderately clean) and the sofa bed had tears in the brown fake leather upholstery. As I went to unload my car, noticed all the door leading out had rocks placed in the door jam so that the doors would not fully close - I removed rocks from 3 exterior doors to try and help with safety/security since all guests should have a key that would open the doors with key card reader. Room was right on the access road to I35 in Austin and was very noisy with traffic - not the hotels fault - but just be aware. Grab and go breakfast had coffee and hot water and some muffins, but that was it. Was supposed to stay longer, but left after one night.

The front desk rep was amazing

this was probably the worst hotel i have ever been too. it smelled like cigarettes so bad, the hotel was super dirty, the service was okay, i had to try three different rooms due to issues in the room. the hotel room itself was just super dirty.

The hotel is not as advertised. The hotel is too old. The pictures on internet does not belongs to the actual hotel. It needs remodeling. When asked for sheets and blanket they did not have enough to provide to me.

The front desk agent was kind. But during check in, he told me I had to go check the room before he could finish check in, I'm glad I did because the room was dirty, he got me a new room. On first quick glance it appeared clean and good, but upon further inspection, it was so run down. Broken curtain, broken tv stand, hole in bathroom door, broken windows, trim falling off wall, etc. The pictures are deceiving. I'm dumb for not reading reviews. It felt very unsafe and the whole hotel smelled like cigarettes. The "breakfast" was coffee and granola bars. Would not recommend.

Hotel was ok. Cert smokey

It was horrible. Felt unsafe. Lots of homeless and sketchy looking people. Didn’t stay here

the front desk host super rude!

Extremely rude desk attendant, Did not have any rooms available. very poor condition of the facilities. Unsafe feel to the property.

There was nobody at the front desk the entire night to check you in the hotel. Had to sleep in the car in 30 degree weather. Thanks!