Extended Stay America Suites Austin North Central

I cannot even find the proper words to describe this horrendous, atrocious, disgusting, nauseating experience. Even thinking about this place makes me feel nauseous. From the moment I stepped into this hotel it reeked of cigarette smoke. It took about 10 minutes just to get checked in due to lack of front desk staff. Walking down the halls of this hotel was a pure nightmare with horrendous stench of cigarette smoke and raw uncooked shrimp like stench along with pieces of food all over the carpet. When I first walked into our assigned room it reeked yet again of cigarette smoke along with a moldy-like stench. The sheets on the bed were unwashed with visible strands of hair, crumbs, and what appeared to be water stains on the pillow sheets. The restroom sink had pubic hair and dried up toothpaste all over it. The bathroom toilet had pieces of dried up roaches on the seat and the bathtub was moldy and visibly unsanitary. If I could give this location a negative rating I would give it a negative (-) 5 star rating. Please DO NOT book here or stay at this unsanitary establishment.

Súper dirty , bathroom dirty , smell horrible , looks like a hood

When we arrived the room we got was missing a mattress for the pullout couch we asked the desk clerk she said idk I just got here. We asked for a different room she said I’m not suppose to move you once I give you a room. She moved us. The new room has a crack screen tv and clogged toilet we told her again she said idk I just got here. We only had 1 pillow in each room and when we asked for more for the new room she said I’ll try to get to it. We were in town for a funeral and dealing with that hotel service was horrible. When we arrived back later she actually had a co worker with her and her attitude seemed to have change, she found us brand new pillows and the co worker got us covers for the pullout bed. Overall it wasn’t a stay I would like to remember and I would’ve changed hotels but after being out all day I was just ready to sleep

Good for just staying the night.

GM manager violated my ADA rights by questioning my service animal and trying to ask for her credentials when by law or not allowed to do that and then number two. When I ordered a queen device bedroom with a sofa bed they failed to give me the bed sheets and extra pillows for the sofa bed and they told me they didn't have it. So I had to sleep on a bear mattress with no sheets are covers and the mattress was broken and the springs were coming through through the mattress

Whew!

The heater was not working, there was a small bed and only one towel

The room was okay well I saw a roach so they might have a minor infestation. It looks like the pick on the inside but not on the outside. and ppl were playing loud music in parking lot but that was during the evening they turned it off when it came night time. i wouldn't stay here again but the staff was courtesy and friendly. Sorry but i dont like bugs. No Buena!

No me dieron la habitación que yo pagué, en mi reservación pedí 2 camas y el cuarto solo era de una cama, pedí NO FUMAR, Y el cuarto olía horrible a cigarro, la cama no estaba en buenas condiciones

There was no breakfast as advertised. No grab bars in a wheelchair accessible room; very dangerous! The room itself was very nice and the bed was very comfortable! The bathroom was terrible for an accessible room!