Extended Stay America Suites Austin North Central

This was one of the worst hotels I’ve stayed in. The whole facility was not clean and the room was even worse. The carpets was not clean and the chair and carpet had stains all over. There were also roaches on the wall. I could not get my money back and they offered a different room but I felt that it would just be the same. Also they advertised breakfast but there was no breakfast served.

The room was pretty much in terrible condition. Walls messed up blood stains spots on the floor. Room 140 was not a good stay. And wouldn’t recommend ever going there. And for sure won’t go back ever again.

This will go down as memorable and not in a good way. First, the desk person was friendly and she did us a solid by insisting we look at the room before checking in so we could decide to stay or not. Which told me, she knew this was not going to be satisfactory. Let's just say it wasn't and luckily we were able to find accommodations at the last minute without paying huge prices. But it doesn't start and end with the room. We knew this was place was questionable when we pulled up - dark parking lot, signs everywhere warning of theft, a shopping cart in the grass. Now, you may say "check the * rating" and I do. But this was extra "special". I'm just thankful the counter person gave us on out.

Smells like cigarettes in room . Not clean

It was horrible. The rooms smelled like humid and wet carpet. It smelled like sewage. They tell you that you don’t need a permit to park but your car will GET TOWED! don’t stay here. For the price you can get a better hotel. The sheets and towels were stained. There were bed bugs. It was just plain disgusting!

The hotel was great trying to accommodate my needs. The hotel is in need of repair and renovation.

Roach in the elevator and a roach on the toilet seat

Had to change rooms a couple times due to cleanliness and insects in room. Management did their best to resolve issue.

I enjoyed the park-like behind the building. However, was a lot of deadwood in the trees that could fall on someone at any time. The bathroom in my suite was more of a safety concern as the door opened into the tub and toilet room making it impossible for someone to access an injured inside.

It took 3 hours for room to be ready, mind you check in time is 3pm I didn't check in til after but didn't get into the room til after 5. That is not acceptable, considering I was extremely tired and sleepy and walked far. Their TV also had horrible reception so luckily I was there only to get sleep.