Extended Stay America Suites Austin North Central

This was the worse experiance I and my family EVER had. I smells like weed, the Room was NASTY andd Unclean...The sheets and pillows and towels had makeup and stains...there was no service or breakfast...the fire detecrors were removed...the pool was concreated in...

Needs work

One of the most disgusting places ive ever been. Dont do it. Sleep in your car or under an overpass

Paint was peeled off the wall, holes in the wall, mold in shower, remote for the tv and smoke decorator were not working. There was supposed to be free breakfast nothing.

My dad, brother, sister and I flew into Austin for two days from Washington, DC to attend a funeral. We booked two rooms, one with two bedrooms. The lobby smelled of roach spray and when we got to our rooms, the first thing we saw was a dead roach on the door. My brother and sister went into their room and my dad and I went to our room next door where I saw another roach. This one was very much alive. Once inside, the smell from the lobby was even worse in the room. We looked around and noticed a huge puddle in the bathroom area. My dad went into the bathroom and the toilet didn't flush. My brother came over to tell us there was no mattress on his pullout sofa bed and my sister was having trouble breathing because of the stench. I decided to check out immediately. The desk clerk asked why we and I shared all the problems. She said our money would be refunded. Three weeks later, that hasn't happened. Because it was so late and we weren't familiar with Austin, I looked for the first available hotel with 4 or 5 stars and ended up paying significantly more than we had hoped. Remember, we were there for a funeral. Other issues were there was a man and his dog in the lobby and a barking dog in the window above us when we entered the hotel. The smells were probably a combination of pesticides and pet smells. I knew none of us would get any sleep under these circumstances and we didn't get situated in another hotel until around 2 a.m. and had to be to the funeral at 9:30 a.m. The whole trip was exhausting. I've called corporate three times and been told my complaint was "escalated" and someone would get back to me in 48 hours. Today makes 480 hours later. At this point, I would never stay at any Extended Stay.

Avoid the hotel- we have traveled extensively for work and have truly found the worst hotel. When we arrived late at night, hotel front desk staff told us she just came from partying on 6th street Austin. Leaking Garbage piled in stairwell, website said breakfast, there was no breakfast, only coffee and a couple granola bars. Open electrical wiring in the hallway, stairwell door no functioning from inside/outside, non functioning elevator, missing stair nosings, open drug use in the parking lot and pot smell throughout hotel.

the worst hotel to stay all dirty

If you like dirty mattresses and roaches, this is your place to stay!

Everything was excellent.

Check in was terrible! You walk into the hotel and it reeks of weed. then the girl at the counter was more worried about texting and talking to some guy on the couch in the lobby and asking people about their dogs as they walked by. Meanwhile, 2 other people besides myself were still trying to check in. Finally a Hispanic worker came in and had to tell the check in girl that she needed to put her phone away to check in the people and she said ah ok. Then my husband and I get to our room and it reeks of cigarettes and the heater was on at 90! The lamp near the bed was broken to pieces and when we turned the bathroom light on, little roaches ran around in the tub! The room has 2 very flat pillows and light sheets that after we turned the air on, didn't give much warmth at all. The bed was hard as a rock and couldn't sleep comfortably at all!! The next morning the house keeping lady knocked once before attempting to come into our room and my husband asked her if it normal to just help yourself in a room before check out? She just started walking away without answering him and then told him to just leave the door open after we leave. He asked her numerous times what her name was and she continued to ignore him. When we went to check out it seems Angela was the only helpful one and told us that she would comp our room for the experience we had, which I will keep an eye out to see if this will really happen. I highly recommend to just find a different hotel or sleep in your car!