Extended Stay America Suites Houston Med Ctr Braeswood Bl

Na

We had a king suite reservations and when we got to the hotel the elevator was broken. My husband can not go up stairs so we were moved to a queen size with broken air conditioner had to move to a new room with twin beds .

The breakfast provided was 2 granola bars or everyone to share and packaged oatmeal. When checking, we got a room with the ac not working and a broken window that wouldn't close. Elevator was out and my daughter is in a wheelchair. The room was booked with that info and they tried putting us on the 3rd floor. They then said they was only 1 room available on the first floor and they don't ususally give that one out. I told them that they really didnt have a choice. Only 1 handicap space near the front that was occupied so I had to park extremely far and was not enough space to take the chair down. Men screaming out front both in the morning and evening. Approached by a man staying at the hotel asking for our cups and yelljng about different things.

One of the ac’s ddnt work so the room was warm not comfortable.. elevators weren’t workin and that was hard as I was in Houston for a medical procedure… there was also a roach in my room…

The walls are as thin as tissue paper. You can hear the people in neighboring rooms talk (and most of the time argue/fight). The clientele is a bit suspect and some of the characters hanging around the outside of the hotel were a bit sketchy. The access door on the north side of the hotel didn’t work with the room key and access late at night did not always work with the key.

the place if very clean, beds are comfortable, A/C works great and quiet and the staff (Maria, Sasha) were great people. I would definitely recommend staying here again.

Our stay was better than the others. The staff was friendly, we got the bottom floor close to the door as requested. My momma is a cancer patient and disabled this helped greatly. We were also right around the corner from the hospital so no excessive travel or stress. The front desk lady ( can’t remember her name) was super in getting us what we needed. We will be having more visits to the hospital so most likely be staying again

The proximity to the Medical Center is a plus. Otherwise, the condition of the furniture, appliances, etc. Is worn, and do not expect more than a few snacks put out for breakfast.

This hotel is way outdated. The lights were so dim, it literally felt like a scary movie! Beds are worn! Water pressure was low!

Elevator was out for the entire 3 days so walking the stairs with luggage wasn’t a pleasant experience. TV in my room was distorted and even worse was their ads telling me how they have upgraded their tvs every time I turned it on. Staff was pleasant I will say and coffee was good