Extended Stay America Suites - Dallas - Plano

All I needed is a bed to spend the night. The room does have a bed. That is all I needed really. Parking was abundant

Rusted facility Strong unpleasant odor all over the place (is it the carpet? ) No garbage bin in room and was not provided when asked One small half-filled (for optimism) shampoo bottle for 3 nights No room service Bathtub was not clean Pool not functional "Breakfast"

Pool

Breakfast could be better

Staff wasvsuper friendly. Great stay

First night there was a bug that we killed. The room smelled. The next day we were able to move. The room was clean but needs updates. The breakfast was horrible. Coffee, tea, muffins, or fruit bars. The lobby and all the doors could use some Windex. The pictures on their website was more likely when it was new. The swimming pool was out of service. You could see the water was super green.

Waited over 30 minutes for the front desk to open. Called the reservation office and after another 15 minutes, the employee came out of a room from down the hallway, looking half asleep and dirty. Shirt was filthy and her customer service skills were nonexistent.

I just found out yesterday from speaking with a resident at ESA Plano which they stated their fees are ex amount and they are so behind, but me asking Nicole if I could pay a day late once my check deposited she stated "No this is a privately owned company " now I was faithful in paying for 3 months and the 1 time me of color ask I was turned down, so I decided to remove my business as well as myself seeing that this is very prejudice and I will send up a letter to corporate in regards to this matter.

There was roaches in the cabinets, no ice machine, no extra towels, no sheets for the pull out couch, the mattress for the couch had stains, bubble gum stuck to the couch cushions

I got locked out of my room twice and couldn’t find any staff to help took me over an hour to find someone

Our best experience was the pool area. The water felt like heaven. When we went to swim was the only time I felt comfortable during the whole stay.

People hanging around the property that weren't guests. The property inside and out wasn't cleaned and bedding was dirty. Guest service was always in the back. They took their time to come help me a few different times. The bathroom was dirty and didn't have toilet tissue, or soap. My room smelled like urine in different spot in my room. The bed was very small