Red Roof Inn & Suites Newport News

Rooms were disgusting, dirty floors,walls filthy, beds dirty, the smell of the hotel stayed with us longer than we thought possible.

The room was clean, but no housekeeping, even though I was there for a complete week. There were millipedes, crawling all over the property, including inside my room. The toilet would not flush completely unless you flush five or six times.

My son’s room had fruit flies in it. My room the fooor had black soot on it otherwise we were happy with our stay.

Room was ok, but overall everything was good

I didnt like anything. The service was rude and sarcastic . And the room. Was not properly updated. I asked for a room with a tub and the rub didnt work.

All of it

first room we were put in we had to immediately be taken out of and put into another room because of how dirty and miskept it was. there were huge dead worms on the floor. the new room was not much better- no vent in the bathroom and rather than cover the hole in the ceiling there was just a huge hole and spiders and bugs came thru throughout our stay. i would never stay here again. not to mention i’m still to get my security deposit back from my stay.

We had high hopes based on photos that this would be a reasonable visit. Never expected perfect, but at least clean and operational. The check in lounge seemed decent. But the room? The floor was so dirty I'm unsure it had been mopped anytime in the last month, we had to clean it to assure our pet could walk on it without getting sick. There was rotting previous tenant garbage under the sink and the television was stuck on a loading screen that didn't respond to any button on the remote. The room had a lingering stench of cigarette smoke the entire visit. We are thankful we had our own blankets and pillows, I can only imagine how well anything else was maintained. This was a one night stay and it would have been too much of a hassle on our tight timeline to get a new room or have someone come clean it so we did it ourselves to be sure we were not late to our appointments in town. But it was absolutely was disgusting, we should have known better with Red Roof. Lesson Learned.

I couldn't attach photos here, so I added them to the property photos. I would suggest a Booking representative to check into some of these.

Nothing

Both of the rooms are really dirty