ANEW Resort Wilderness Garden Route

If I could rate this hotel zero stars I would. Unfortunately, our experience was overshadowed by the General Manager’s behaviour. He was aggressive, dismissive, and completely unprofessional. Despite quietly using hotel facilities, we were treated unfairly and made to feel unwelcome. This incident significantly lowered our perception of ANEW as a brand, which claims to uphold high hospitality standards. While I’m at it, all the managers in each department are extremely rude, entitled and dismissive. It’s clear they have zero training in hospitality and professionalism. Management tries to excuse their behavior with the line “we’re under new management”, being under new management doesn’t excuse the disgusting way guests are treated. However, the rest of hotel staff are polite and helpful, especially at reception. Rooms are outdated, lighting is terrible and the bed sheets aren’t changed.

Location

Light in room not working Tv Remote didn't work 2 days no hot water Very noisy, it felt I was staying in a hostel,not a Hotel Padel courts are substanded

Facilities in good condition. Friendly staff

The room was very disappointing, dirty and a bit neglected. No view for our specific room. TV remote was missing and the Aircon made various loud noises when it was powered on. Not good value for money.

Great facilities for kids to enjoy

The food was delicious and the staff were very friendly

Close to restaurants and the beach

My stay at your facility exceeded my expectations. The kids didn't even want to go back home. I'll definitely visit again in the near future.