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6.4 / 10 Guest Rating

Comfort Suites The Colony - Plano West

4796 Memorial Drive, The Colony, us

Comfort Suites The Colony - Plano West - main view

About the Property

Luxurious All-Suite Hotel

Modern Amenities: Enjoy a fitness center, free Wi-Fi, and spacious suites with convenient appliances.

Relaxing Indoor Pool: Unwind in our indoor pool or catch up on work in the business center.

Convenient Location: Just minutes away from popular attractions like Hawaiian Falls Adventure Park and Allen Premium Outlets Mall.

Book now to experience comfort and convenience at Comfort Suites Near Stonebriar Mall in The Colony, Texas!

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Family rooms
Garden

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Suite - Non-Smoking - Photo 1
King Suite - Non-Smoking - Photo 2
King Suite - Non-Smoking - Photo 3
King Suite - Non-Smoking - Photo 4
King Suite - Non-Smoking - Photo 5
King Suite - Non-Smoking - Photo 6
King Suite - Non-Smoking - Photo 7
King Suite - Non-Smoking - Photo 8
King Suite - Non-Smoking - Photo 9
1/9

King Suite - Non-Smoking

Featuring a sofa bed, this suite includes free Wi-Fi and cable TV. A microwave and a fridge are also included.

37 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRadioRefrigerator

SUITE, KING BED

Non-refundable
Breakfast Included
20% OFF$123.24

$98.59

Includes taxes & fees
Queen Suite with Two Queen Beds - Non-Smoking - Photo 1
Queen Suite with Two Queen Beds - Non-Smoking - Photo 2
Queen Suite with Two Queen Beds - Non-Smoking - Photo 3
Queen Suite with Two Queen Beds - Non-Smoking - Photo 4
Queen Suite with Two Queen Beds - Non-Smoking - Photo 5
Queen Suite with Two Queen Beds - Non-Smoking - Photo 6
1/6

Queen Suite with Two Queen Beds - Non-Smoking

Featuring a sofa bed, this suite includes free Wi-Fi and cable TV. A microwave and a fridge are also included.

37 sqm
Sleeps 4
1 Sofa bed (Variable Size)
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRadioRefrigerator

SUITE, 2 QUEEN BEDS

Non-refundable
Breakfast Included
20% OFF$123.24

$98.59

Includes taxes & fees
Queen Suite with Two Queen Beds - Disability Access/Non-Smoking - Photo 1
Queen Suite with Two Queen Beds - Disability Access/Non-Smoking - Photo 2
Queen Suite with Two Queen Beds - Disability Access/Non-Smoking - Photo 3
Queen Suite with Two Queen Beds - Disability Access/Non-Smoking - Photo 4
Queen Suite with Two Queen Beds - Disability Access/Non-Smoking - Photo 5
Queen Suite with Two Queen Beds - Disability Access/Non-Smoking - Photo 6
Queen Suite with Two Queen Beds - Disability Access/Non-Smoking - Photo 7
Queen Suite with Two Queen Beds - Disability Access/Non-Smoking - Photo 8
Queen Suite with Two Queen Beds - Disability Access/Non-Smoking - Photo 9
1/9

Queen Suite with Two Queen Beds - Disability Access/Non-Smoking

This suite features air conditioning, a tea and coffee maker and a TV with cable channels. The unit offers 3 beds.

37 sqm
Sleeps 4
1 Sofa bed (Variable Size)
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTVAir conditioningHair dryerRadioRefrigerator

2 Queen Beds, Suite, Nonsmoking, Accessible

Non-refundable
Breakfast Included
20% OFF$131.01

$104.81

Includes taxes & fees
King Suite - Disability Access/Non-Smoking - Photo 1
King Suite - Disability Access/Non-Smoking - Photo 2
King Suite - Disability Access/Non-Smoking - Photo 3
King Suite - Disability Access/Non-Smoking - Photo 4
King Suite - Disability Access/Non-Smoking - Photo 5
King Suite - Disability Access/Non-Smoking - Photo 6
King Suite - Disability Access/Non-Smoking - Photo 7
King Suite - Disability Access/Non-Smoking - Photo 8
King Suite - Disability Access/Non-Smoking - Photo 9
1/9

King Suite - Disability Access/Non-Smoking

This suite features air conditioning, a tea and coffee maker and a TV with cable channels. The unit offers 2 beds.

37 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerTVTelephoneAir conditioningHair dryerRadio

SUITE, KING BED, ACCESSIBLE

Non-refundable
Breakfast Included
20% OFF$131.45

$105.16

Includes taxes & fees
One-Bedroom Suite - Photo 1
One-Bedroom Suite - Photo 2
One-Bedroom Suite - Photo 3
1/3

One-Bedroom Suite

The spacious suite offers air conditioning, a seating area, as well as a private bathroom boasting a bath and a shower. The suite provides a carpeted floor and heating. The unit has 2 beds.

74 sqm
Sleeps 3
1 Sofa bed (Variable Size)
Amenities
ShowerTelephoneAir conditioningHair dryerRadioRefrigerator

SUITE NON SMOKING

Non-refundable
Breakfast Included
20% OFF$137.03

$109.62

Includes taxes & fees

Guest Reviews

6.4
Good563 verified reviews
AI Summary

Guests highly rate the location and frequently praise the helpful staff.

Categories

Cleanliness5.2
Service7.7
Location8.7
Room Quality5.2
Amenities5.2
Value for Money6.2
Food and Beverage7.2
Overall Experience6.2

Select topics to read reviews

T
TaiusUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 19, 2026

"The the hotel not in the condition for business."

1.0

Nothing

Dirty smells light in the bath keep turn by itself

Helpful?
G
GonzalezusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 14, 2026

"Good"

5.0
Helpful?
Q
Q576QFesmeraldaa
Verified booking
Business
Standard Room
Stayed in Jun 13, 2026

"Absolute nightmare – Do not stay here!"

2.0

I highly recommend finding somewhere else to stay. This hotel is incredibly dirty, especially the breakfast area. Speaking of breakfast, the food was absolutely nasty. The rooms are in terrible condition. Our room was infested with ants, smelled strongly of humidity, and the bathtub was peeling. To make matters worse, the shower head literally fell off while I was taking a shower. On top of all that, the pool wasn't even working. I really wish I could get my money back. Save your money and go somewhere else.

Helpful?
B
Bianka ichelusUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 10, 2026

"Completamente desepcionada mi cuarto no se limpió , y la picina cerrada"

3.0

La hubicacion

El único motivo por el que Elegí este lugar porque tenía una piscina cubierta , al llegar al hotel y después de pagar me dicen que está en remodelación, aún así e quedé por tres días ,mi habitación no fue limpiada el segundo día solo la limpiaron el primero, en el baño los botes de shampoo y de body wash estaban vacíos durante toda mi estancia, tuve que ir a comprar mi propio jabón y shampoo

Helpful?
D
DinausUS
Verified booking
couple
Standard Room
Stayed in Jun 9, 2026

"Not a good experience. We had to go book and different hotel"

2.0

We were in town our daughter was getting married this added more stress to our weekend. We had to book another room at a different hotel. We were only there 30 mins. Nat’s in the first room and the heater did not work. The second room offered to us we saw roaches. We left and the police was called because the staff didn’t initially want to give us something saying we didn’t stay there.

Everything. We were told we were getting a full refund and our credit card was still charged $451 for the entire 4 days. We’re currently waiting on our refund 🥴

Helpful?
D
DianausUS
Verified booking
couple
Standard Room
Stayed in Jun 8, 2026

"Good"

6.0
Helpful?
P
ProcterusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 8, 2026

"Exceptional"

9.0
Helpful?
S
SniderusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 4, 2026

"Excellent"

8.0
Helpful?
A
andaleebk2024
Verified booking
Family
Standard Room
Stayed in Jun 3, 2026

"WORST COMFORT SUITES! DO NOT STAY HERE!"

2.0

We had a very disappointing stay at Comfort Suites The Colony - Plano West and would not recommend it. The room was not clean upon arrival—stained bed skirt, dirty counters, and a scratched fridge. The overall condition felt poorly maintained. We chose this hotel for the included breakfast, but at 7:30 AM there was no food available. Other guests said this had happened the day before as well. The breakfast area was also dirty and the coffee machine was broken or missing parts. When we asked the front desk, the response was unhelpful and dismissive, and no real solution was offered. We were told a manager would follow up, but we are still waiting several days later. Overall, very poor cleanliness, service, and reliability. We would not stay here again.

Helpful?
R
RichardusUS
Verified booking
couple
Standard Room
Stayed in Jun 2, 2026

"It was not good"

1.0

Nothing

I didn’t like nothing

Helpful?