Hotel Chicago Downtown, Autograph Collection

Location

I chose this hotel based on location to a work event. Checking in was easy and the hotel is in a prime location. Upgraded waterview room was nice and spacious. Would choose again

I wanted to take a moment to recognize the excellent service provided during my stay. The level of professionalism, attention to detail, and genuine hospitality truly made a difference in my experience. Every interaction was handled with kindness, efficiency, and care, creating a welcoming and comfortable atmosphere from beginning to end. It’s clear that the team takes great pride in delivering outstanding service, and that effort does not go unnoticed. Thank you for making my stay so pleasant — I would gladly recommend this hotel and look forward to returning in the future. Heidi the Manager is an incredible person ❤️

There was nothing to complain about our staying.

Tudo!!!! Paguei super caro, pra ser um dos melhores quartos e foi um dos piores. Me deram o quarto que restou. pedi com 2 camas (paguei por isso) e no fim nao tinham mais. Entao me deram uma cama de hospital.

I needed to be in town for a couple of days of meetings and I usually stay at the Marriott Magnificent Mile, but chose this hotel this time due to price. I will say I actually enjoyed this hotel slightly more than the Marriott which is nearby. Checking in was easy, quick, and very friendly. There is so much that is within walking distance from here. My room had a beautiful river view. The room looked decent, even though it didn’t have all the modern USB charging and streaming TV features that so many properties have these days. I really hate when they don’t have Pluto TV on the TV in the rooms, especially since it’s free. The other gripe was that they didn’t come refresh the room the next morning after my first night, but fortunately I had enough towels to last me the next day. They did refresh it on my second day though. They have a nice lounge on the main level which offers a full breakfast, as well as water and soda all the time. I might stay here the next time I’m in town.