Birch Hill Suites Kansas City - Independence

That the stay was over,

Front door buzzer didn't work, after paying inside had to stand at outdoors window for service, no remote for tv no phones, room was clean but very wore out toliot paper on sink no holder one little bar hand soap. The room was a waist of money.

Whoever ownes this hotel needs to fire the gm not only for her total disrespect towards the customer, but for her hairstyle as well.

I never went to a room. As soon as i was handed my room keys befor i even left the office i gave them right back to the manager. Absolutely horrible woman, filthy horrible place, and she refused to give me a refund which was $349.84. She told me she couldnt refund my money but since i wasnt staying at all and had never went in the room she would leave a note and talk to her supervisor the next day and her supervisor could refund my money. NOPE And i disputed it with CHIME who denied the dispute do to lack of evidence. Since technically i checked in. This place is awfull, there are homeless people in the parking lot and on the stairs, drug needle in the parking lot, trash is overflowing (and someone digging through it) almost every trash can including the one by the office.a car with loud vulgar bass rap music out front of the office, people smoking weed, the manager was hanging out out front too with a cigarette in her mouth acting very unprofessional.The entire place was awful, i felt very uncomfortable, unsafe. And the room was rented out less than 24 hours later. But i paid for it for 5 nights, and was refused a refund. So they were paid twice for it im sure. I was approached on the way to my vehicle and asked if i "had a man", and if i had a cigarette by a very nasty man with a pint of whiskey in his hand and no teeth. I cant even imagine what the rooms look like. There is no other contact info anywhere for corporate, customer service, a supervisor etc. I want my money!

The shower never got hot was maybe lukewarm at best other than that not a bad stay

Exactly what you pay for, isn't the best! i didnt see any bugs of any sort which was good! Literally just to sleep . Good price. But nothing like the pictures.

Tv remote was broken and the room wasn't the cleanest but I've stayed in worse at no bed bugs and it had a stove, microwave and refrigerator, was great for the cost!