Birch Hill Suites Kansas City - Independence

Was there a total of 3 weeks room was disgusting but was looking for an apartment in mean time. The room was already dirty and damaged prior to getting there. A hole in the bottom of the door allowing bugs to walk in. It says smoke free facility but the STAFF and RESIDENTS are smoking non stop near the office and doorways. The neighbors constantly fight making it hard to sleep. The worst part is the reviews (they give themselves) were all great. But first couple weeks I was getting bite in bed, thought maybe ants. Then found it was bed bugs! I called the staff and they told me to throw away my own sheets and to come get new ones if I wanted. I asked for a refund and they said no refunds and that I PROBABLY BROUGHT THEM! My family and I are very clean and I just drove from California for a place to stay before finding a home and they say I brought them?!?! I ended up sleeping in my car for the next 4 days and only using the restroom in the room until I got into my apartment. This place needs to be shutdown!!!

Will never book through this website. Photos were totally different from the actual condition.

The staff was kind and the bed was decently comfortable.

It was dirty, sketchy, ghetto, nothing like the pictures. I will/would NEVER stay here again even if they offered to pay me.

Online

The service at front desk was horrible. The room wasn’t available at 3PM as promised. The room was so old and looked very different from the website. No shampoo or hair rinse and only soap

Reasonably priced accommodations that opened thir arms to my traveling companion. That means a lot to me.

The property was filthy

The elevator is really questionable , it said. No smoking on property an yet i had to wait on desk clerk to come in from smoking in front of building just a very uncomfortable setting

First off, I need to mention Im not very picky when it comes to a hotel. Cheap preference when all I need is a bed to sleep keeps me with low expectations. With that being said. This was the first hotel Ive ever been in that had no black out curtains. This was only a problem because the yard light made it appear as day time all night so was like a very bright nightligh in our room. I-70 came barely hindered to the point I had to check to make sure a window wasn't open. Thankfully I was tired and only had a little trouble going to sleep. No trash cans was also a first, although Im guessing they may have been stolen prior to our stay. In the morning when I tried the microwave it didn’t work, thankfully I tried the plug in another outlet and it worked but office didn’t open until 9am so I wasn't able to pass on any of these things. If you are a heavy sleeper you may be fine but if you're like me and all you really need is a bed and maybe a shower as long as your not a very light sleeper you might be fine. Hindsight, Id at minimal ask for a room on side facing away from interstate but I would actually try a different cheap hotel first.

The manager acted like I interrupted her evening

Lication

Was ok at best