Birch Hill Suites Kansas City - Independence

Staff was very very nice and respectful. Room was extremely clean rate was spot on to my budget .

That whole property was card use only including vending machines.

The room wasn't clean. We mopped the floor and it was so dirty the water looked like chocolate milk. It smelled and the cabinets were falling apart. It's like the picture on the website was their best room and the rest are in the slums. The elevator was filthy and going up 3 floor between 1 and 2 floors the elevator drops a little and scares you unti thinking it's going to fall. Staff was nice, but clearly this place is trying to improve, but I feel like i was mislead that this place was clean and it wasn’t. All the doors were busted and didn’t close with ease. You had to slam or force it to close. Half of the outlets worked. One of the pillows smelled like urine. On a good note i didn’t see any bugs.

This hotel is atrocious in every way. The nicest office person by far is Daisha. The most rudest and most unprofessional office person is Jaime! The elevator sounds like the sky is falling into the floor of the elevator. The outside has trash everywhere and they claim they're remodeling. The hallways smell like pee and weed and funk. I will never stay at this hotel again if i can help it! 0/10 I would not recommend this place to anyone! Beware and don't waste ur hard earned money or ur time on the trash dumpster of a hotel. They have beg bugs and roaches and weird looking bugs. My room phone never worked. I had no bulb in the stove hood. The fridge light bulb was always out and they never changed it. They had the water turned off every few days.

Nice big beds

Nothing

Nothing it was disgusting

If I liked black mold that’s the best thing about it

The two workers when we checked in were very nice and polite. The location was good. It was quiet.

The floors were filthy. Under the bed was so dusty and nasty. look like they haven't swept them under the bed in weeks. A toy was on the floor under the heat vent. If they clean they would have seen it.

Good location

Dirty floor, my feet were black after two laps around the room

absolutely nothing !!! It smells of smoke and everything is covered in pet hair. The cabinet doors are broken the room was over all disgusting !! For health reasons we were unable to stay we spent about 10 minutes in the room and touched nothing. They refused to refund our money.

Everything !!! Worst hotel I have ever set foot in. Do not stay here unless you want your vacation to be awful or you want to be searching for another hotel at the last minute.

I arrived late in the evening and was truly exhausted and just wanted a shower and sleep. The young lady who checked me in was very nice … sorry I didn’t catch her name. I was on the 3rd floor and the elevator was old and creaky and I definitely was concerned about safety. I got to the room and it barely looked anything like the pictures. Kinda reminded me of college dorm first day. The were no pretty bedspreads or soft lighting as pictured. I went to take a shower and the lack of water pressure coupled with the mystery of how to find the hot water left much to the imagination. There were weird stains on the shower curtain that weren’t visible until you were in the shower. They give you one (Bath towel) 2 wash cloths and a floor mat. There are also 2 slivers of soap nicely packaged so you don’t think it’s already been used. There was dust and cobwebs in most corners. I kept thinking you just need to sleep here. I figured I could watch a little TV which is when I noticed there was no remote. No I didn’t bother getting dressed to ride the death elevator to go report it. The blanket on the bed was barely thicker than the sheet but at least it was clean and the bed was comfortable and the AC worked. I made mention to the desk agent when I checked out about the TV remote being absent and she was like “you could have come back down”

I never checked in on this date great hotel for the price but i never checked in someone at the counter needs to check ids