HomeTowne Studios by Red Roof Houston - West Oaks - Energy Corridor

It was wonderful

First and for most important one chain smokers heavy smokers everywhere, they are smoking inside their rooms and outside at the walkways and Surrounding your room , so even if your room says it is None Smoker room it still smells and have a heavy Smoke effect, i couldn't sleep in my room so i checked out the 2nd day , i was feelings sick ! And the management/employees they know about it and Dont do/say anything about it because their long term stay customers are single old Man and women with disabilities heavy Smokers and they stay there they dont have a place to live.

Love the room, clean staff was great. Clean area very quiet.

This place was horrid. Dirty would be a complement to this place. The only thing that was presentable was the receipt she gave me when I checked in. I purchased two rooms for my family. Both rooms had cigarette burns in the covers, the microwave in one room still had a cup of beef flavored noodles inside. The other room smelled like mildew when you turned on the AC. The little kitchen in my room was broken and disassembled. I had to get my key reprogrammed about 6 times because the door would show green but wouldnt open. I have been to multiple Hometowne Studios but this was by far the worst establishment i have ever stayed at PERIOD. Then when I brought the concerns to the lady at the desk I was met with deaf ears. So we left and went next door the Holiday Inn. Didn't care that it cost me about 800 dollars( 300 for them and 500 for the new rooms) , I refused to have my kids sleep there.

A hurricane hit Houston in early July and my uncle, who's in a wheelchair, did not have electricity. I searched online and this hotel showed availability. I called to book the reservation because I wanted to make sure the room would be wheelchair accessible. The person on the phone spent a lot of time getting the reservation set up and then informed me they won't take a third party payment (I couldn't pay for my uncle since I wasn't staying in the room). I explained that he didn't have a credit card and he needed a place to stay since his house was hot. They suggested calling the hotel directly (I had called the number on their website, but they gave me a different number) or booking online. Nobody answered when I called, but since the website showed availability, I booked online. I got my uncle an Uber and they drove him the 9.3 miles to the hotel - and it was CLOSED. My uncle called me and I had to book a return trip to his house. So we're out nearly $60 and it was a waste of his time (though he got to sit in an air-conditioned car for an hour). I know times were difficult because the hurricane had hit, and it's reasonable that they would be without power and need to be closed. But how hard would it have been to put a message on their phone and turn off the reservations on their site? They had to know that people were desperate to find a hotel room, and I'm guessing he probably wasn't the only one who ran into this issue.

Very nice staff nice room clean comfortable

Loved it all

It's a bad experience. Homeless and mad people loitering in the neighbourhood. People smoke all kinds of things

The whole property

Nothing

Nothing