HomeTowne Studios by Red Roof Houston - West Oaks - Energy Corridor

These was no power and no room available. As soon as we arrived, the manager met us outside and sent us home and told to contact Expedia for a refund. She was polite and helpful, but we had driven a long way so it was disappointing to be sent home.

I was unable to check in, once I arrived the entire place was dark, not one light. I was not able to find the front office. I called and called and got no answer. I don’t understand why a hotel would allow people in a stressful situation like having suffered a traumatic experience to book a room knowing there was no power. I have yet to speak to anyone and no one has offered me a refund for my money.

The property had no power after Hurricane Beryl. The only reason I booked a room was to escape from the blistering Houston heat after our home was also left with no power. I would not have booked this if I had known the place had no power. Obviously, we didn’t stay. I’m awaiting a refund.

We went to check in and the office didn't have our reservations. The outside is dirty. The room had bugs and was very outdated.

Its location

Poor Cleanness. Also, the Lift wasn’t working on my arrival. As there were no Concierges to assist. I have to carry my luggage to the 2nd level!!!

On my second night there, a transformer had blown so we lost power in our room, no A/C or lights. They refused to refund me for my room and still haven’t refunded me the $50 deposit they took for the room! We left that night as I have a 4 month old and 4 yr old so we couldn’t be without electricity or A/C in this heat! They told me it’s not their fault it’s the cities so they couldn’t refund me, even though I left around 8pm (waited 2 hours to see if the problem was going to be fixed first).