Extended Stay America Suites - Houston - The Woodlands

price

everything else. Drugs were littered everywhere and roaches were there as well.

Nothing

Nothing

Roaches, filthy amenities such as a broken rolling chair, dirty fridge and microwave. No blankets were given and the carpet was beyond salvageable. The carpet smelled like dog pee the entire time but I had to work almost every day. When I complained, I was met with different answers per employee.

I would never stay here again. The place is a dump. Tim at the front desk has zero customer service skills. He ignored several of us while he sorted the mail and went in and out behind the counter. Then I realized why... He finally said he was waiting for a shift change and someone else would help us. I was told when I booked on the phone that if I wasn't staying the full 2 weeks I would get a refund for the second week. Tim immediately told me that was not true and I could not get a refund so I'm taking it up with extended stay America and my credit card company. The place is not clean, it's been really bad shape and needs to be completely redone. There was no hair dryer or anything special. One guy waiting with me in line said there was no microwave in his room and the stovetop was not working! The second guy waiting with me said they had taken him to two different rooms that were not ready yet, and if they took him to a third he was going to go to a hotel. I booked for two weeks but only stayed three nights and then moved to a hotel because I couldn't stand to stay there.

There was nothing about the location or property that I liked.

The location due to traffic and road work. The first room was dirty and smelled like it had mold. The second room that I was given upon a room change had a leak from the ceiling, roaches, missing dining table chairs, the shower was nasty & had hard water stains on the shower head and faucet, the kitchen was dirty, one of the kitchen range burners wasn't working, the mini fridge wouldn't get cold the room phone wasn't working, the TVs speakers were not working and the floors were so dirty we had to wear shoes inside to keep our feet from getting dirty. We asked the front desk for chairs and the complimentary kitchenware and was told we would get them in the morning. They brought us 2 nasty chairs at 9 AM, two hours before check out. Never received the kitchenware. This hotel we learned, after I was pulled over leaving the hotel, is the biggest drug hotel in the area. I was profiles for staying at this location, pulled over and the police searched my vehicle. I was humiliated. Told the hotel about it and they only gave a forced apology. I asked for a refund and wasn't able to receive one

Room had an awful smell and roaches everywhere including on the bed. We left right away.

Na. I actually left before my original check out date

It was in very poor conditions, cigar smell everywhere, stairs dirty