Hyatt Carmel Highlands

You could use more chairs around the pool

We really enjoyed the property fantastic views and the staff was great.

Service from the front desk to the valet to the restaurant was top notch. Super helpful and very attentive. Loved the vibe of the whole property! The live music was great and the martinis were great!

A great location and easy drive to Carmel Valley and attractions in the area. The place needs some work-paint is flaking. It’s beautiful with great views but dated. The housekeeping never came even though it said in the welcome sheet that they come daily with an evening turn down lights as well. No refrigerator in the room. The bell staff were not quite welcoming and helpful.

Amazing

If I’m paying $850 a night, I expect better service and accommodations than what the local roadside motel has to offer. This aging hotel fell short of our expectations for the following reasons. 1) The check-in process took 25 minutes. Not because of a line but because of slow service and other upset customers. 2) Upon checking in, you are immediately referred to someone who harasses you about timeshares. 3) The ocean view room we paid extra for smelled musty and the ocean view was blocked by a giant tree. 4) The room had no refrigerator as advertised. No mini fridge was available. This resulted in us having to toss $50 worth of leftovers. 5) The first time we tried taking a shower we noticed the water wouldn’t drain. 9 hours later and the issue was still not resolved. 6) We were provided another room, but it was further away from the amenities and had no ocean view. We were offered no compensation even though we paid more for an ocean view room. The staff seem unable to make basic decisions without getting a manager involved, who never even has the courtesy to show their face. Overall this was a poor experience and we will not be returning.

Awesome!

The beautiful views of the ocean. Rooms close enough to listen to the sound of the ocean waves. Relaxing, clean, and peaceful rooms. Feels rural, yet close to shopping, great coffee, and restraunts. People in the area are super friendly.

Location can’t be beaten.

Nothing.