Hyatt Carmel Highlands

No hot water in the bath, staff didnt take care to fix the problem or move us to different room Very bad attitude

The location & view are exceptional. The valet & front desk staff were very good. The bath had nice shower doors & vanity mirror but overall the room was very poorly designed & equipped & had poor quality of finishes throughout. Nothing coordinated. ROOM SPECIFIC: no quality of interior design, no refrigerator, curtain over thermostat, lack of good lighting, no chairs other than uncomfortable chairs at small round table, no comfortable chair to lounge & enjoy the view, 1 piece of art in room that was hung 3" from ceiling to avoid fire alarm, low budget & useless electric fireplace that took up too much of the room, too many floor finishes, no pad & pen, no area information booklet, laminate floor looked & felt cheap, inset run under bed did not align with furniture BATH SPECIFIC: no quality of interior design, shower tile layout made no sense & felt cheap, no shelf in shower, no shelf in shower room, no trash can in shower room, no mirror in shower room, bad lighting, bad water pressure, one-ply toilet paper, toilet paper holder in location that injured knees HOUSEKEEPING SPECIFIC: no new hand towels, coffee mugs wiped with cloth instead of changed for new, bed not made properly...only pulled up & tucked at bottom, pillows not fluffed or made nice OVERALL: At a cost of $674 per night plus taxes & fees, this was an expensive 2 night getaway & was not worth the cost. For this price, I would expect much more quality & service from a hotel. Very overrated property!

Unique location

Beautify view of ocean/coast.. warning though.. there are TWO DIFFERENT HOTELS HERE.. the room description is NOT necessarily the room you actually get ! the room description stated FULL FRIDGE.. when I called to verify I was told that is the "Vacation Properties" not the main resort and that there would be a mini fridge how are you supposed to know when you book then ? so not only was there not a full fridge.. there was NO MINI FRIDGE. Also.. parking is VERY limited and you could end up driving around and around property trying to find a space and makes you not want to leave again in fear of losing a good parkign spot and hving to walk around uphills and down stairs. Be ready..

Everything! I shall return. Best view. Food was amazing.

Overall disappointment for a high end luxury hotel. Views were the only excellent thing. Staff was not knowledgeable and did not communicate well. Had problems with WIFI and it was not fixed for 24 hours. Was told manager would call me 3 separate times but never received a call. Even at check out, manager was not available. Room was recently remodeled but not really completed, with missing items. Finally, property is old and needs a lot of updates to be considered high end. Over priced. Very disappointed for the money

Check in time is 4pm. We checked in around 4:40pm but the room was not ready. They could provide any more information but want to charge our credit card immediately. The ocean view room was obstructed by other building. We could not see sunset view because of the other building in front of us. We felt like the room was built in the basement. Only one sliding window has obstructed ocean view. Especially when you sit down on the table. You will feel like everything is in the basement.

Very disappointed

The views from the hotel are amazing. The rooms are very dated, faux fireplaces, hole in the wall, bugs in the bathtub, hot water not working.

Main lobby and restaurant area is 4 star. However, the rooms are 3 star I would say.