Hyatt Carmel Highlands

The property was nice. The bellman service/valet staff were the nicest group at this facility. Check in was at 4pm and although ours was ready at that time, there were a lot of people in front of us whose reservation were not. They had no other alternatives but to say “I’m sorry.” It seemed very unprofessional from the start. The room itself was ok. Very outdated for the price we paid. The heater didn’t work so we had to rely on the small fire place heater all week. The shower was a disaster. Your options were scalding hot, or freezing cold so our showers were quick and unenjoyable. The bathroom didn’t have an exhaust fan so my poor wife had to hear me blow it up everyday and it also caused the bathroom mirror to fog up quickly making her have to wait on me to finish showering before she could get ready. The beds were very hard and uncomfortable. The view was nice (if you get an ocean facing view) but if not, you are surrounded by trees and plants. Again, for the price we paid, you’d also think room service would be an option but it was not. We were told we had to go to the restaurant and order our food to go. I also paid $500 for their New Years Eve dinner and party. They didn’t have my reservation on file so I had to show them proof of purchase from an email to gain access to the event. Our reservation was for 7:30 but the service was so slow that we didn’t get done until 10:30! The party itself sucked too. It was designed for retirement age folks and not mid 30s like us.

It’s very clean, comfortable and quiet. It was nice that you could have both fireplace and air condition on in the winter time. Room is big and bright with nice view.

There are trees in front of the room that block the ocean view.

The view and the staff were the only amazing parts of our stay

It needs to be renovated asap! the rooms are old and dated for the price we paid to stay there I could have stayed at Carmel Valley Ranch and just had happy hour at the bar and enjoyed the view from there. It felt like we were at a motel with a view.

Here is the thing to know about this property. It is really two hotels on one location. Higher up the hill you have very nice cabin like rooms that more or less are worth the exorbitant per night rates. But closer to the main building, you have rooms that are the quality of a Motel 6, but are charged out at over $500 per night. You pay a premium to be lodging near much nicer rooms and a beautiful view. The food at the restaurant is also relatively poor. For $250 you can feed four people a dinner the quality of which would fit in nicely at a Denny's restaurant. But you do get a pretty awesome view of the pacific ocean.

The front desk manager was professional & helpful. Staffs are helpful on setting fire in living room.

Outstanding location. Great view from our room and from the restaurant. Food in the restaurant was good.

The room and facilities could use some updating. The nice wood fireplace in the room was replaced with a cheesy fake fireplace. Food in the restaurant was quite expensive.

The Ocean view is so beautiful and the restaurant is amazing, the only thing is that we carried some heavy luggages and we had to carry them with the stairs, but the property design is cool.

External looks nice but inside the room is old and needs to have more cosmetic fix to make it looks nicer. Foods is ok, not great (breakfast). The view from the restaurant is beautiful.

We stayed in room 542. The room has a mildew smell, probably due to the damp nature of the positon of the room on the property. However, the management should provide some diffusers in the room to mask the mildew smell if they cannot solve the root cause of the issue. It is like sleeping with a waterlogged piece of driftwood with mushrooms. The room is nice other than that unpleasant feature.