Extended Stay America Suites - Chicago - Lombard - Yorktown Center

Great staff and was super helpful providing additional pillows and toiletries. Would recommend it based on condition, location, and great price.

Cleanliness

The staff was wonderful. The room on the other hand was filthy, I called the front desk and he was going to move us but my daughter already went out and bought cleaning products and was already cleaning the room from top to bottom. He told me he would give us a discount which ended up being $19.28. The rooms need work and are dated. The plus is the beds were fantastic. We only stayed for two nights and that was fine. Don't know if we would go back.

All workers were very nice and accommodating. Room was very quiet & had a great view. It was very clean as well.

I was supposed to have a room with a sofa bed, but instead it was a recliner chair and also the free breakfast with nothing but granola bars, and muffins

The staff are nice and friendly. The service is excellent. Hopefully they will have a complimentary breakfast.

Spacious room n kitchen

Our room smelled like its been smoked in before although it was a non-smoking room. It didn't quite bother us enough to complain since we were barely in the hotel room.

As we entered the building, it was not appealing. The rooms that were offered on the site was not available. We wanted a two bedroom bed and it was a pullout couch that had look like it had been scratched up by cats or dogs. Just was not conducive to what I’m used to.

Worst hotel I have ever seen, we arrived at 11:00pm with three young kids and they told us that hotel is full and our room that we have booked is not available. The guy who was there(Francisco) was very rude and unprofessional. We show him our confirmation and that we booked two weeks before we arrived he said I don’t care our hotel is full and we don’t have any available rooms. We asked him if we can talk someone else but he told us that he is the only person. We even asked him if can help us since we are new to the city he said No. It took us almost 3 hours to drove around and find another hotel. We travel around the world and we never have any issues with hotels. Worst hotel that I have ever seen. The nearby hotel told us they did this all the time please be careful this hotel they will cancel your room and you will find out that right after you arrive there.