Extended Stay America Suites - Omaha - West

there was no breakfast at all. only thing they gave out was oatmeal and coffee. dont lie and say theres a breakfast or even a take and go when thats it. the room was decently clean. hallway and room smelled a tad weird. but overall not too bad. i will try to avoid next time though.

Plenty of space. Kitchen was helpful.

Needs a revamping

It was absolutely horrible. The assistant manager is very rude creepy and treats humans like crap. She was always finding a reason to come knock on our door. She tried kicking out my dog for good.

The stoves need a bit of an upgrade. That's about all the negativity.

The stove needs upgrades.

The manager Ronnie made our check in absolutely awful, she was INCREDIBLY unprofessional and rude. My partner couldn’t find his ID and refused to check us in after we had traveled in from California. I’ve never heard of that, my name was on the reservation and I was paying. We finally found his ID and came back in her shift ended while I was trying to check in and the new person on shift checked us in while doing so she called TWICE and slandered us, he even told us it was her talking rudely. The next day she came to our room and told us we had too many dogs one of which is a service animal and kicked us out then proceeded to lock us out of our room with our dogs in there after we took stuff down to our car. They didn’t even ask how many dogs we had to my knowledge all I knew was dogs are allowed, it should’ve been on their part to ask how many pets we had she charged me 200 bucks for EACH ANIMAL. She just wanted to harass us because as soon as she was back on shift she came STRAIGHT to our room and BANGED on the door. Do NOT stay here. The rooms are dirty and the guests they allow are questionable people. Save your money and time.

They never checked me in, it was 5 degrees outside.

They never checked me in. Then put me on some list. I cancelled it, has to find another room. This place needs to be bulldozed. It's awful.