Extended Stay America Suites - Cleveland - Great Northern Mall

Terrible Breakfast. There was almost nothing in breakfast.

Not great. They denied receiving any details from hotels.com around my request for accommodations. I reported that we were bringing a service animal and that I have some mobility issues and would benefit from a room near the elevator or common area. I always send this well in advance so that the hotel can figure out where to put me that will make sense. They put me about half way down the hall which is not great. When we got to the room I had to spend the first several minutes documenting the damage to the room as the carpet was torn in several places. There was also damage to the walls in some areas. I wanted a time stamped photo to back me up that this was not damage from my dog as a room should not look like that. The tv was like a bobble head doll and the position of the screen would not hold. They had no ice machine. There was a type written document full of typos on the dresser that stated that we could make our own ice with the two ice trays in the freezer. The breakfast was coffee with no creamer and a few granola bars. Be so for real right now. If I was paying $80, I’d say ok whatever, but this was about $140, which makes the details completely unacceptable. Needless to say i will not be staying there again.

i paid extra so i could have a room with a kitchen and we were told they would have appliances we could request and when we did we were told there was none. i went to the store to buy my own, just to find out the stove didnt work. tried all 4 burners & none got hot. not only that, i had my baby crawling on the floor that was dirty especially around/under the beds.

It wasnt like it was when I first came to the place year's ago tge furniture was old looks like the furniture when it was first Built Everything original disappointed upgrade slash facelift no pots or pans dishes cups silverware had to eat out

Bathroom wasn't very clean. Hallway smelled like pot

It was a quiet location

The electricity went out and when I went to the reception to tell them about this situation, they were not there and We had to leave early in the morning.

The area is great. There is a mall within walking distance and places are easy to find. The air in our room leaked, water all over the floor. other than that, the hotel is nice and the employees were very nice.

Clean and all but to go breakfast was sad