Extended Stay America Suites - Cleveland - Great Northern Mall

Amazing

Rooms smell poop and waiting for alternate room till 2am

Cleaning

I cannot begin to describe how terrible this experience was. We were denied towels. We had four people in one room and two people in another room. We were given two towels per room and told that that was enough. We asked for pillows for our pullout sofa and were denied. Despite having a full kitchen. They denied us any type of cups or things to cook food in our room. This hotel advertises that they have a free breakfast but it’s just a granola bar and coffee.

The bathroom had a newer vinyl flooring, but the rooms had very dirty, sticky carpet. There were stains on the walls and I dont even want to know what they were. A stay of less than 8 days will require a fee to have maid service. Their breakfast options consist of instant oatmeal or a packaged muffin. There is no hair dryer ( unless you ask for one at the front desk) and we had 2 (thin) towels for 3 people and one of those was either stained or dirty. The front desk did give us an additional one, but would have been nice not to have to continually go to the front desk for things that should have been in the room. There are much better options in the area.

Staff was great ,rooms was clean and comfortable would differently stay again

The room was dirty we ended up leaving early because we felt like there were bugs in the bed never again for what we paid this is comparable to a motel it’s just awful

The room was dirty we ended up leaving early because it felt like there were bugs in the bed never again for what we paid this is comparable to a motel it’s just awful

Dirty

Ok. A little bit outdated, definitely needs a remodel/update.