Hawthorn Extended Stay by Wyndham Bedford - Dallas

Baby roaches

Baby roaches

Great Staff Manager! Comfortable room as well.

I had an amazing time at Hawthorn Suites, and the staff made the experience even better. Raj, the manager, helped my boyfriend and me with everything. He was very communicative and incredibly kind from the moment we checked in, while we were getting snacks, and all the way through checkout. The room smelled amazing every time we walked in, and the fridge was perfect for storing our leftovers from the night before. We even enjoyed being able to make coffee right in our room. The shower was very spacious and had great water pressure as well. I will definitely be coming back here!

No microwave in room, no coffee maker in room, was told that the picture on Wyndham site is not accurate and my room does not come with these things. Fitness center was just two treadmills and one elliptical machine. Toilet did not flush, had to wait 6 hours to get a plunger to fix it myself. No telephone in room, also in picture on site. Only one cart to take items from car to room, gave me messy/dirty food cart to transport my items. Never responded to platinum member request for late check out. Breakfast was slices of bread (to make toast) and waffles, that is it. No ice machine or ice bucket in rooms. Never staying here again and also telling my friends/family to avoid this place. Every hotel I have stayed at owned/run by someone with the last name of Patel has been as horrible as this one. Going to tell my friends and family to also steer clear of this disaster.

The front desk was very helpful and professional, the room is nice clean and its very quiet here. The staff goes above and beyond me and my husband will definitely continue booking here.

I had a very frustrating experience at Hawthorn Extended Stay by Wyndham. We arrived at around 2:30 AM after a long trip, expecting at least basic front desk service, but no one was there. We waited in the lobby for over 45 minutes with no assistance. Around 3:15 AM, an employee named Raj finally showed up, and it appeared he had been sleeping somewhere in the back. When we explained that we had been waiting for a long time, he didn’t apologize or show any concern at all. Instead, he acted dismissive and unprofessional. He also claimed that he was the manager and owner, which made the situation even more disappointing because you would expect better customer service and accountability from someone in that position. Overall, the lack of staff availability, poor communication, and unprofessional attitude made this a terrible experience. I would not recommend staying here if you expect reliable service, especially late at night.

They tried to accommodate my requests

It was dirty

First they lied about pots and pans and dishes and coffee maker ,when ask they said limit amount not what I was told when spoke to manager before I got there ,second lied about breakfast who does that ,second to worst part paid all that money just to be given a dirty room that it looked like someone else was using it smells disgusting and food was in fridge so no one took the time to clean it or realize the person was still using it horrible situation especially when you have young children with you,next issue there was roaches in the kitchen no kidding or lying I wish some how or the other I can get my entire money back that place and it’s staff is a dump not worth any star the staff was rude when ask certain things about stuff that was supposed to be in room if I had extra money I would off taken my little grandkids out of there to someplace cleaner it looked like they haven’t swept mop or anything in years let me say disgusting and should be shut down even the pool was a dump wasn’t clean either I booked this place cause I needed a kitchen and pool worse mistake ever made ,the staff could not be bothered to answer phone or was available at front desk furthermore if I wanted to use paper plates plastic fork spoon and knife I would just stay at days inn or one of the other motels all in all worse mistake of my life I need someone to do something about that I really need my money back

Everything it was disgustingly disgusting and not fit for anyone