Extended Stay America Select Suites - Dallas - Farmers Branch

Rat hole of a place. Health Dept. ought to descend upon this nasty place. My car was broke into in the parking lot. Elevator did not work for two weeks. The air conditioner in my worked off and on with a loud noise. Half of the time room key did not work. The roof leaked. Zero housekeeping. The staff Tina and Jon are pathological liars.

Good location for what we needed.

I don't think I will ever use this hotel chain again in life. This brand and particular location is absolutely horrible. You may appear to save a few bucks based on other hotels nearby when searching, but trust me, you will want to pay the extra money in the end. Let's start with the outside.... I stayed there for 30 days to prepare for a great assignment. The surrounding area seems nice and the location is pretty good, but once you are in the parking lot of this hotel, all hell will break loose from the parking lot to the room and back to the parking lot again. Please read this in it's entirety. My vehicle's catalytic convertor was stolen while parked in their parking lot just a few feet away from the front door. Now certain things make more sense. I did not really understand why the managers or front desk employees on duty park directly in front of the door where you load and unload in most other hotels. It now appears they are obviously aware their parking lot is not safe as it should be, which is probably why they park directly in front of the entrance doors. Now from the parking lot to the front desk. The front desk staff will appear to be nice enough, but it takes an act of congress to get common things done, such as cleaning the room which I will get to shortly. To give you a perspective of how horrible their service is from their corporate office and management team, I checked out of this hotel on July 1, 2022, and have yet to receive a call back or follow up, from the multiple messages I left during my stay and afterwards, specially for the general manager Troy Morgan to call me back. Next the elevator stopped working a few days after I checked in and was out of service about 10 days. I finally asked the front desk employee how much longer it was expected to be out and she responded in a condescending manner that she did not know but the stairs were available. Now I understand they may not be able to control what happens in the parking lot, and I can even overlook the response to the elevator, because these things are not necessarily in their control. However, they failed to attend to the things that were absolutely in their control. Let's start with cleaning the room, which is a normal process for any hotel that I've ever stayed in. This seemed to be a huge challenge for this group. I could not and did not get anyone to clean my room, which was from June 1- July 1. I would not be surprised if they tried to defend this by saying they offered to clean the room, but please know that they have a way of playing on words in order to avoid being held accountable or being labeled as dishonest. The excuses ranged from they don't clean your room until after 2 weeks of your stay, the housekeeping staff did not show up, they were going to leave a message for the next person, and the most annoying one of all is when they showed up at the specific time I asked them to not disturb me because I was on an international call which they had already been advised ahead of time that I would not be available for housekeeping at the appointed time of the call. The rooms' appearance left more to be desired. The money that I was supposed to save by staying at this less than subpar hotel than I normally would stay at, ended up being spent on my insurance deductible for the theft that occurred on their parking lot and for cleaning supplies to clean the room myself. After all was said and done, I wish I had just forked out the additional money for a better quality hotel. To recount, this is draining me all over again, but I hope this helps someone to avoid all that I have experienced. Lastly, I made a complaint with their corporate office, who did not follow up on my initial complaint but said they would on my reminder complaint. I have yet to hear from them at this time but intend to follow up again. The hotel did give credit for 1 night stay out of my 30 days, which I would have much rather paid them just to have things done decently and in order. I am exhausted but you are now well informed so my job is now finished.

They were so rough and very racist once I came in they tell me my id was in Spanish and then they start saying that they need a id not the one i had or a passport it's first time one hotel ask me for passport i been in a lot of trips and never had this problem he star asking for my SSN and all that they say why do i live here if i don't have a driver license i can believe Omar and Tina been so racist

It was great!!

I booked this property for my son and daughter in law to stay in. They had their emotional support dog with them. The property states it pet friendly. They did not state that there was an extra pet fee until check in. Under state law facilities are not allowed to charge extra fees for emotional support dogs. We spoke to the manager the next day and we’re told that we would not get charged and that it would be taken care of. My daughter in law had all the legal paperwork for her dog as well. Well when I received my final bill we were charged over $125 over the agreed fee on Orbitz.

No permit for the pool, so we couldn’t use it, which was our main reason for booking here with our kids. Muffins and granola bars for breakfast, so we didn’t go without. The elevator did not work, our refrigerator went out, but they did replace it quickly. I had trouble checking out, even after hotels.com had already fixed it on their end. Thankfully we were reimbursed for our early checkout.

I have ms and there was no elevator. I was on the third floor had to walk it

I had to wait an hour for check in because all the systems were down. It was late and I was extremely tired. Employee did not want to call corporate to cancel my reservation so I was stuck waiting around. Also, the breakfast was not as advertised. The site and employee said it would be ready at 6. When I arrived at 6:30 it still wasn’t ready. So again, I waited around for my children’s sake and it was subpar. The only think put out was an oatmeal package to make in the microwave. That was it. Needless to say, I will not be returning to this establishment ever again-anywhere!

I called ahead and let the hotel know that I would be checking in at 3AM. I was told that was no problem and the lady asked me my name and confirmed my reservation and said that she’d leave a note for the person on the next shift. When I arrived at the hotel, I was told that they don’t check anyone in after midnight. I said that I had paid for a room and I wouldn’t be leaving without one. She called her manager and her manager said that they could not access their systems that they need to check me in and she turned me away. I didn’t get the room that I paid for.