Extended Stay America Select Suites - Dallas - Farmers Branch

There was store close by

The staff was very rude. They were very uninformative. I was charged 3 different times (1 by hotels.com and twice by this hotel) when I asked why she was like it was because of your deposit and pet fees but I wouldn't worry about it because it looks like the girl who checked you in shortchanged the hotel not you. Like she didn't even care for my concerns. I will not ever stay here again.

The property was wonderful and accommodating. Expedia did not send over the proper reservation and a double bed room was not available. I booked a double bed with a sofa bed as I had two adults and three kids with me.

My $100.00 deposit for Amenities was processed. I now have a $100.0” charge on my Master Card. I called to speak to a Manager at this Hotel , but was instructed to call back on Monday to have this matter resolved. The ironic truth is that, I didn’t use this service, yet I was charged

I wrote a good review not too long ago after Kesha stated that she could use a good review. After that review I noticed a slight change in care and professionalism...I was able to get some quarters though for washing when I finally did give a good review. My family and I have been here since March of 2020. We have dealt with so much noise despite complaints. It has been suggested that WE move despite the fact that the noise is coming from the other room...with no help moving...& my mom in a wheel chair...and an autistic cousin that has a time adjusting to changes such as new locations/ new rooms. We have dealt with bugs and non-working dryers, no quarters for washers/dryers from the front desk, unprofessionalism, being followed and watched by a black male guest that I have complained on... I guess as a threat... We have dealt with being lied to and our room rates continue to go up...They just went up more than $16 per night just this past week alone...and are expected to go up again twice before summer hits. This is all while covid and unemployment is on a rise...making it tougher for guests, especially after the hard blow that my family has experienced. We take a huge risk using any door besides the front door, if your key does not work, it can be very frustrating if no parking spaces in the front...I wish there was a way to paige the front desk from the side and back doors because if your arms are full...you are out of help. We currently have a noisy family living above us that we have complained numerous times about to Kesha. She at one point said she would do something. Several times she has gone up to "talk to them". They have been there since July/August, they are still there keeping my sister, mom and autistic cousin awake from the time we lay down at night until about 7a-10a each morning because they are retaliating that we have mentioned their noisiness to Management. I have sent Kesha written complaints regarding the noisy family living above us. I hav e also given verbal complaints to Kesha regarding the noise since August...repeatedly. Each time the noises get worse. No one has followed up with us to make sure the noise has died down any. No one has tried to come and figure out what kind of noise we are experiencing. I have been accused of not getting the room correct where the noise is coming from. I was accused of making too many complaints. Kesha even stated that I had never mentioned anything to her about the noise in the past (?!)... I was even accused of not knowing the difference between a 4 year old's feet noise and a grown adult man or woman's. Just this week, we complained again... verbally... to Amaka and were told in so many words that they are not making that much noise. Yet I have heard next door neigbors on our floor and upstairs going back and forth with the family living over our head. If there were other verbal complaints...I do not expect the truth to be told about it so the family can just stay up there and do whatever the heck they want to do to us...while my mom recovers from her wheel chair and my autistic cousin can't sleep at night along with the rest of us. Kesha told me she did not want to move them because "their place is set up so cute". She also told me that they were not intentionally making noises because she knew them from another property. Sometimes I lay in bed while a pair of feet stand over our cousin's head and stomp until they hear her no longer snoring.... I wonder if Kesha is having these same problems as she sleeps at night because she does not seem to care about myself, my autistic cousin, my mom, nor sister...The ones who would do anything for her when she first got here. I have been stalked and watched by a black man who comes from upstairs by elevator or by the side stairway, depending on where I am...probably the one who lives above me. My mom just came home after being in the hospital on life support for 2 months slowly trying to recover learning everything new again and she tosses and turns all night to the dropping of heavy stuff over her head almost every 30 minutes in retaliation. We spend at least $100 each week on laundry, but often need quarters to help. The front desk almost never has quarters for me, though there's a big sign in the laundry room that says get quarters from the front desk if needed. Of course the machines are credit card friendly, only credit card numbers can be most easily removed by a wise crook from a public credit card device that is left unattended. Working dryers are hard to find. We are down to 1 now of 4. Amaka lied to cover for a worker there named Kevin who has been asked to stay out of our room and away from our door. Kevin sort of does things when and how he wants to...lies to cover it up when he is wrong...and the rest (Amaka & Kesha) seem to cover for him. The second reason I feel unsafe here. I am learning that the front is filled with several dishonest workers. We have seen and had spiders, flying ants, flying roaches, wood bugs...But at least they have had exterminators come out for that. Our peace and safety are most important during our stay here...And neither of these seem to exist right now... Every complaint that we have made in the past was with good reason...so much that other guests would call and complain on the same guests we were complaining about...or staff would witness the noise themselves and take care of it...We have had a woman with several children diving off of their beds onto the floor over our heads throughout the night...A fighting couple with a very energetic 5 year old who flipped, stomped at all hours of the night with no bedtime...a man with a huge and loud dog with warrants for his arrest, cameras in his window recording the parking lot and storming across the floor all night to let us know he didn't like the fact that we flushed the toilet or ran water at night because the pipes made too much noise. All this discomfort...no remorse or concern...and rent still going up during tough times...How will America make it if it does not show more concern for people as people and not just as money makers that they can treat any old type of way?

The air conditioning went out and would only heat the place. I had to move everything on my own. It is better than other extended stays. The employees are very nice and helpful. The people over me were loud and stepped so heavily i thought they would fall through. There are a few restaurants in walking distance. It was not quiet but doable. You have to pay for decent internet. It worked and I was able to work remotely without too many outages Their washer and dryer are nice and take credit cards and have an app function.

Geneshia was exceptional. Thank you so much for the great service and hospitality. She was very professional and willing to serve. Very gracious and pleasant. The room was done with great speed and efficiently. Thank you.

This is the third extended stay area that I've stayed in and I can honestly say that this is the best one by far. The staff has been very helpful and have gone out of there way to make sure that our stay here has been very pleasant and comfortable. From moving us to a different to meet our accommodations, to making sure that the pool area was clean when we had family over to visit. It's in a good area in Farmers Branch with restaurants and stores near by and close to the freeway. I have been here for three months with my wife and 5 year old daughter and we love it here.

This was my second wonderful experience with the Extended Stay America - Farmers Branch location. My first stay here was between January and March 2021. I can’t say enough good things about this location, clean m, well managed and well maintained, and about the friendly and professional staff. To mention just a few from this great team: Keisha, Tina, and others. During the emergency situation in February (the snow storm and freeze that hit Dallas), Keisha was there around the clock - literally - and bent over backwards to make sure we were mot affected. And during my seven week stay, every problem that came up was addressed by Keisha and Tina immediately. Keisha’s dedication to her guests is exceptional, and I appreciated her attention, care and flexibility in every interaction I had with her. Thank you, wonderful ladies, for making me feel at home in your hotel.

Catina delivered quality service.Excellent Service definitely will return clean and service was very welcoming.This is a great location to stay with family. The rooms were clean and fresh. Enjoyed you stay