Extended Stay America Select Suites Newport News I-64

I didn’t stay, I was in the lobby for 30 minutes and no counter help was there to check me in. I will definitely be getting a refund.

Front desk staff was rude and uncaring when Expedia overbooked reservations. Spent over 1 1/2 hours trying to get help from Expedia.

I enjoyed my stay at this hotel. It was very close to a lot of different stores, across the street from a Mall. Multiple food places to eat. My room was clean for the most part. You can get free dishes/pots to cook with in the kitchen that is in your room. The staff was very nice and helpful. The only issue had with my room was a extra broken couch sitting in the room like storage. Also I didn’t like the tub in the bathroom. I add bathroom pictures and a picture of the broken extra couch left in the room.

Arrived to the property after a long day at the park to find out they had not held a room for us. Did not feel safe upon arriving. There were people loitering ouside, smoking and drinking. Clearly long term clients. Lobby smelled horribly of smoke. Never even saw a room. I could not get out of there fast enough after they had no room available for us. Would not recommend

Upon arriving was told no availability after booking reservation online with confirmation number. We drove 10 hours for a weeks stay withbmy 4 kids and my wife and were in need of a hotel. We drove 2 hours around until we found one. The worst experience ever.

Quite

Everything about my stay was good except the elevator was not working, it was very inconvenient. I had a lot of things with me and I had to carry it up and down the steps

The staff didn't let us know the elevator was down until after we checked in had to go up and down stairs from the thrid floor Toilet overflowed and no one serviced it had to do the clean up myself Would not recommend 😡

I like about the hotel is that it is in range of tourists sites.I did not like the bed which was to stiff and we only had 3 pillows for four guests.The hall way was dirty and in need of cleanliness.

The short staff made the check in process but the manager did everything she could to accommodate my family since they had minimum personnel for house cleaning service and broken sofa beds so thank you to her for trying to fix problems she did not create