Holiday Inn Express London Gatwick - Crawley by IHG

Friendly staff members Always willing to answer any questions Good local knowledge (shops etc )

the hotel was nice and clean and there were no issues there but on check in the room was under as my name and my card (im 17 turned 18 today, day we was meant to checkout) so the guy at the reception asks us both for id as im with my boyfriend who is 19 so he shows his but when i said i am 17 he told us we were unable to checkin as the room is under my name and i said cant we just change the name of the room or book another room under his name instead and they said no, i think 18 is the age to be to book a hotel room which is fair enough was just dissapointed that i didnt get to spend my birthday the way i wanted too.

Happy to leave £100 security for our dog, but it was unexpected. Cant recall being advised of the charge when online booking. Will remember for next time. Great stay never the less.

Nice pleasant hotel. Only problem was the key cards, sometimes did not work.

Very friendly staff , good service and room

Ii only like the veiw

Staff very good, clean and tidy room HOWEVER the pillows were very lumpy and uncomfortable. The air conditioning was also a bit iffy I also reported to reception that an electric plug on the wall was very very loose.

Welcoming staff, we have a 5 month baby the staff let us have a room earlier witch help us out due to the baby crying etc etc Thank you all the staff that help us

We were disappointed that we waited in reception for 10 minutes before anyone appeared. The hroom was cold when we entered, and required some attention from your staff to get the heating to work. Breakfast was good on the whole, but diluted orange juice did not go down too well. Value for money OK We arrived after dark, and went round your roundabout several times to find the entrance. The exit is just as difficult to find

The staff is super friendly, and the room was deep cleaned.