Croix Grand Hotel

Dh

Worn out mattresses, roach infested. breakfast buffet pitiful. Looks like the owner has just given up.

Yes

Floors felt sticky and there was mold on the roof. The bed sagged really bad in the middle and felt like I was being folded in half. Check out is 11am but I was sleeping at 8:20am and the staff just opened the door and walked in. No apologies or anything. They did it again at 9:30am while I was getting dressed. No knock or announcement. When I said something she said the room says vacant however, they should have known it wasn’t vacant when they barged in at 8:20am

Unfortunately, my experience was terrible. The door to my room didn’t lock properly, and there was a creepy door in the middle of the rooms. After a long drive, we found out that there was no water for a shower. The photos online were misleading, and if we could give this hotel zero stars, we absolutely would.

N/A

There's no such thing as a hotel that smells this bad. The staff is so rude. Don't believe the photos and ads on.This hotel is bad

A terrible roadside hotel, it doesn't even deserve a single star. The pictures shown online and on Expedia are misleading and unrealistic. The staff is rude. The breakfast, which consisted of waffles and ciriel, was removed at 9:05 am, and the staff didn't inform the customer that breakfast would be removed at 9:05 am. We booked the hotel for two days and barely stayed one night. The pillows and bed were terrible. The two dogs in the next room were barking incessantly, making it impossible to sleep. We told them we would be leaving the hotel in the morning and wanted a refund, but the hotel said they couldn't. Expedia said they would give us a $75 credit for later. We told them it was the hotel's fault we left and that they should refund us for the day we didn't stay, but no one listened to me and they charged us for the breakfast and the room we didn't have. I emailed the manager about this, but I haven't heard back. Please don't go to this hotel with any peace of mind. If you are going to buy tickets from Expedia, think twice. I will stop booking with Expedia because they do not stand behind their customers. As a regular traveler, I will stop buying tickets from Expedia from now on.

Great experience and awesome Staff! I come twice a month for travel.

I was put in a room with the tiniest of air conditioners and did not cool off the room. To be fair, they did try to put me in a different room, but not what I requested. They did refund my money so customer service is great. property itself needs a little more updating.