Holiday Inn Express Hotel & Suites Madison by IHG

Clean room easy parking

Staff was wonderful

First room shower door was broken. Second room, upgrade, toilet paper hold was hanging and tub looked worn and old

Pool, fridge and microwave in room

Not clean, uneven floors, room smelled musty, AC didn’t work properly

It was a nice hotel and had excellent internet. Biggest issue was the sheets on the two queen beds were damp. Get with house keeping and tell them to make sure they are totally dry before putting them on the beds.

The hotel staff were surly at checking and had messed up our reservation. She seemed unhappy and a little aggressive to have to wait on my partner and me. After that one difficult lady the rest of the staff encounters were professional, courteous and helpful/ kind and I'm glad we stayed. My partner was not. He had a bad impression of hotel cleanliness and the room quality and service was lacking.lgbtq visitors should be aware that the front desk receptionist

The beds were comfortable but there is technical deficit on the building. The elevator was barely functional and the overall building could use some money.

The lobby was nice and clean. So I was hoping my room would be the same way unfortunately it was not. Room was dirty had sticky stuff on the countertop and peanuts on the floor when we walked in and a toenail over by the couch when I sit down the next morning.

Bed sheets and blankets for pull out sofa were not clean. The counter where the microwave was at was sticky. The blinds were stained. The lobby was nice the room was not great.