Holiday Inn Express Hotel & Suites Madison by IHG

Room itself was decent. Definitely needs some attention with caulking around windows and water drainage. We had room on 1st floor. First night we didn’t check much it was late (coming from out of state for wedding) On our second night when we arrived to our room we noticed a lot of black specs….. it was a crap ton of ants in the air conditioner all over and inside the unit. As well as slugs crawling up the wall from the corner crack on the floor. Ants were crawling along the baseboards of the room and getting in the bed frame. It was late 11pm! Management was notified immediately. They did move us to a different room, however we had a two queen bed room and they didn’t have any more available only had a king room available. Beings that it was so late we had to make it work. Was not impressed because the sofa bed didn’t have a real mattress and you could feel the bars in it. Breakfast was good. Had a lot of choices. Staff was friendly. Indoor pool was nice

There was nothing I did not like

Location and the bed was comfortable

This location was not up to the Holiday Inn Express standard.

Good hotel. Breakfast was nice and more selection than I expected. Room was filthy! Coffee stains down the wall behind desk. Stray candy on the floor against furniture. Shower had dirt embedded in floor pan and grout.

It’s a great property. I have been going there for years. I was born in the area. I have noticed this time though the property was more rundown. Shall I say look like some water damage in the walls and even ceiling. That was in the bathroom and the main bedroom on the main wall. I think the carpets in the rooms need to be shampooed as well. They were quite sticky, but that was the building itself. The people working shall I say the family that was owning it was very friendly and kind and did a very good job tidying up. It needs some upkeep, but I definitely would recommend.

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We were really looking forward to this trip, but the hotel was a letdown from the start. The AC in the common areas wasn’t working, so the lobby and hallways were uncomfortably hot. It made it really hard to enjoy the breakfast—even though the food itself was actually decent. Things got worse when we were literally woken up by water splashing from a leak in our bathroom ceiling. Maintenance came to fix it, but shortly after, someone from room service entered the room without knocking—no heads-up or apology. They moved us to another room, but we found a bug on the floor right after arriving. On top of that, the pool was freezing and totally unusable. For all of this, they only offered $50 off our entire stay, which didn’t come close to making up for the experience. Staff didn’t seem friendly or concerned either. Overall, not worth the price—especially for a holiday weekend. We won’t be coming back.

Housekeeping was poor, toilet and shower weren’t even clean. The bed was okay and the night staff was delightful, but truly not worth the price, especially the hike up for the festival. Will never stay there again.