Holiday Inn Express Hotel & Suites Madison by IHG

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Easy access.

The property needs TLC - IE., add some flower pots, spruce up the gazebo area. The room - the toilet bowl was disgusting. We were at the end of the hallway on the 1st floor, I woke up every morning to the smell of breakfast, which wasn't the best smell. I did eat the breakfast and it was okay. The selection was good in my opinion but the food was warm at best. The hotel was convenient for the event I attended so I can't complain. I did mention any of my concerns to management.

The location

The room had water damage and mold issues. When you walked on the carpet, it felt wet. The ceiling above the shower was falling down. When we complained, they moved us to another room and it had the same issues. The vent above the toilet was leaking down on me and there was water damage on that ceiling as well. These rooms were $200 a night and we had a horrible experience. They only took $40 off our bill. I will probably never stay at another Holiday Inn Express. I definitely wouldn't recommend anyone to go there.

This property is not clean and is really in need of some major updates. The hotel hallways and room smelled musty. The floors are dirty from the entrance, to the elevators and in the room. The shower doors and trim have stains. There was hair and dust in the corners of the bathroom. The back of the bathroom door was missing the hook and a big hole was left in the door. Food crumbs were between the mini fridge and wall. Crumbs (or some sort of debris) was also under the desk on the carpet. The air condition was making a noise that kept me from sleeping. I called down to the front desk on my cell (because the room phone didn’t work) the gentleman told me to turn it off for a while. It’s been 90 degrees for several days. However I did until the room reached 75 then I turned it back on…no change. He didn’t offer me another room or anything!!! This is certainly not a Holiday Inn that I’ve been used to staying at. Big disappointment

The staff was great. The room had a musty smell Other than that it was great

Habitación y buen desayuno . Buena atención .

Breakfast was sufficient and the location is decent.

Can’t remember too much about the stay.