Holiday Inn Express Hyannis - Cape Cod by IHG

The only good thing about the property was the location.

It was 100% misleading. The only thing that looked like the pictures when my bf and I booked this hotel was the outside. we had NO idea that the hotel was under construction until we got there. We also found a toenail and a small pill on the floor. We had our 2 y.o with us, so that wasn’t a good thing for us.

I wish we were told renovations were beig done.

That I had to drive to the lobby in the morning to get coffee.

Nothing i have stayed there many times over the years this was the worst

Couldnt get take out .had to go outside to get to pool or office the breakfast was the worst i have ever had at any hotel nothing to drink with stale toast not even water i asked why at front desk and no answer was there all week never got new linen or had no toilet paper after 2nd day so just boight some when went to store to get a drink very upset about stay could kerp going on and on

This is a hotel that on the highway but tucked away enough that you don’t hear the cars. We came in early March, so my review will Be different than those who come during the summer. The hotel was quiet and clean. It is very well maintained. The lobby doubles as their breakfast area. The breakfast comes with the cost of your stay. It’s not the biggest breakfast spread I’ve ever had but it covers all the essentials It has something for everyone and you won’t go hurry. Breakfast at the time of this review is served from 6 am to 9:30 am. So it’s great for early risers. I needed to set an alarm to make it in time. I like that coffee/tea is available at all times. Our room was a good size. The bathroom is a little tight but there is a sink just outside for you to get ready while someone else is showering. I found the bed to be very comfortable. We got a room with two beds. There was a nice desk area and a small table and chairs to sit at. Plenty of lighting and plugs for all your devices. There was a nice sized TV but the cable channel we were trying to watch was a little glitchy. There is a large pool right off the lobby. We didn’t use it but it definitely looked inviting. I didn’t notice the hot tub, but there is a shower in the pool area to get the chlorine off. There are elevators and Dollie’s to bring your stuff up to the room. There are only two that I saw so it’s first come first served. We were on the top floor in the corner so we didn’t hear any of our neighbors. I will say that there was a surprise fee of $70 that we didn’t know about as a security deposit for the room. I get that this is necessary but I wish it was included on their list of fees because I had not prepared for it and that took away from my fun money. They said I would get it back if we didn’t wreck the room so we’ll see. Overall this was a great hotel for us And I would recommend.

Due to the way it was listed on Priceline, I thought I was booking at the real Holiday Inn which I will take the blame for. The hotel was under construction so I first got a whiff of paint which stuck in my throat. I explained to the front desk that this was not the hotel we booked and wanted to get our money back so we could be with family at the real Holiday Inn but since we booked through a 3rd party that wasn’t going to happen. When we got to our room, the AC was on full blast at 65 during the coldest day of the year. I quickly turned the heat on and after 15 minutes the room started to warm. There is no room cleaning unless you request it and there was only 2 bath towels in the room. The worst part of the entire experience was there was no hot water the entire time we were there. It was icy cold and painful to take a shower. This was reported but nothing was done about it. I would not stay there again.